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Sturgess08
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Indesign cs5 'out of memory' error when using preflight

Jul 13, 2012 4:32 AM

I have been regulary getting an 'out of memory' error when i choose to use my bespoke preflight profile.

 

I have 4gig of ram and run Indesign CS5 on OS 10.6.8.

 

Does anyone know a work around?

 

As soon as I select from the basic default profile, i get the beach ball from hell for 10mins, then it kindly lets me know that I am out of memory, sends a crash report to Adobe and then asks if I want to relauch. I'm stuck in a vicious circle. I must of sent my 4th crash report now and no feedback from anyone at Adobe.

2603 Views   8 Replies   Latest reply: Sturgess08, Jul 17, 2012 6:13 AM
 
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  • Peter Spier
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    1. Peter Spier,
    Jul 13, 2012 5:18 AM   in reply to Sturgess08
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    Sounds like a problem in the file. Lots of Cross-references, maybe?

     

    We might be able to figure out what's going on if you post the crash report on Pastebin.com and put a link here.

     
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  • Sturgess08
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    2. Sturgess08,
    Jul 13, 2012 5:27 AM   in reply to Peter Spier
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    http://pastebin.com/6018NwXc

     

    One of many crash reports...

     
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  • Peter Spier
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    3. Peter Spier,
    Jul 13, 2012 7:26 AM   in reply to Sturgess08
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    It looks to be getting past the calls to preflight and crashing in a widget of some sort. have you tried trashing your prefs yet? see Replace Your Preferences

     
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  • Sturgess08
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    4. Sturgess08,
    Jul 13, 2012 7:28 AM   in reply to Peter Spier
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    no, i haven't tried trashing my prefs, but will try asap and report back.

     
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  • Peter Spier
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    5. Peter Spier,
    Jul 13, 2012 7:28 AM   in reply to Peter Spier
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    If that doesn't fix it, see if you can isolate a page with a problem by making a copy of the file and deleting half the pages. If it doesn't crash, check the other half of the pages. If it does, delte half or thos pages and try again. Repeat until you're down tot he crashing page, then use the same method to isolate a single object.

     
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  • Larry G. Schneider
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    6. Larry G. Schneider,
    Jul 13, 2012 9:42 AM   in reply to Peter Spier
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    You might also try updating your InDesign to 7.0.4 as it is listed in the crash report as 7.0.0.

     
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  • Sturgess08
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    7. Sturgess08,
    Jul 16, 2012 5:26 AM   in reply to Larry G. Schneider
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    I've updated from 7.0.0 to 7.0.4, but still the problem persists. I'm yet to try trashing my prefs or the timely isolation solution by peter.

     
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  • Sturgess08
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    8. Sturgess08,
    Jul 17, 2012 6:13 AM   in reply to Peter Spier
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    I have replaced my preferences, but still the problem persists. I have tried switching my view from typical display to fast display before i selected a profile. I thought this may give me the extra memory I needed to avoid the enevitable crash. I learnt that 2 files were indeed rgb instead of cmyk before it crashed again. So I switched them to cmyk and tried again, selected my bespoke profile, but yet again it crashed. I think the problem lies with the file, not Indesign, as i have tried the same profile on a different file and the program doesn't crash and runs as it should. So if in future I need to use said crashing file again, firstly i will need to try Peter's isolate fix method. Otherwise i'll never be able to progress to successful a pdf.

     
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