Skip navigation
berkeley51
berkeley51 Calculating status...
Currently Being Moderated

PDFs won't print on new HP printer

Jul 13, 2012 6:15 PM

I recently added a HP CM1415fnw printer in my office and I cannot print any PDF documents. Word and Excel print fine. Why?

1267 Views   8 Replies   Latest reply: berkeley51, Jul 18, 2012 4:35 PM
 
Replies
  • MichaelKazlow
    Currently Being Moderated
    1. MichaelKazlow,
    Jul 13, 2012 6:41 PM   in reply to berkeley51
    Report

    Moved to Printing & Prepress

     
    |
    Mark as:
  • Steve Werner
    Currently Being Moderated
    2. Steve Werner,
    Jul 13, 2012 7:47 PM   in reply to berkeley51
    Report

    Are you using Acrobat or Reader?

     

    If Acrobat, in the Print dialog box, click the Advanced button. Choose Print as Image.

     
    |
    Mark as:
  • berkeley51
    Currently Being Moderated
    3. berkeley51,
    Jul 14, 2012 11:32 AM   in reply to Steve Werner
    Report

    Using Acrobat Pro. Can't even get to Print dialog box. Acrobat Pro message back is "program quit unexpectedly."

     
    |
    Mark as:
  • Steve Werner
    Currently Being Moderated
    4. Steve Werner,
    Jul 14, 2012 2:05 PM   in reply to berkeley51
    Report

    It sounds like you have a bad installation of Acrobat. Uninstall it using the Uninstaller in the Acrobat folder (Mac) or the Windows Add/Remove Programs control panel and reinstall it.

     
    |
    Mark as:
  • Bill@VT
    Currently Being Moderated
    5. Bill@VT,
    Jul 14, 2012 8:34 PM   in reply to Steve Werner
    Report

    You can also try a repair. I assume that you had been using another printer with this installation. If that is not the case and this is a new installation of Acrobat, please indicate the following: Acrobat version (like 9.5.3), Windows version and if 32 or 64-bit. If it is a MAC, then indicate that so MAC folks can try to help.

     
    |
    Mark as:
  • berkeley51
    Currently Being Moderated
    6. berkeley51,
    Jul 16, 2012 6:28 PM   in reply to Bill@VT
    Report

    Well, the point is moot because the real culprint was my limping OS

    (Vista) so my laptop is in the shop getting Windows 7....Thanks for all

    your advice!

     

     

    Bill@VT http://forums.adobe.com/people/Bill%40VT created the discussion

     

    "Re: PDFs won't print on new HP printer"

     

    To view the discussion, visit:

    http://forums.adobe.com/message/4558299#4558299

     

     
    |
    Mark as:
  • Bill@VT
    Currently Being Moderated
    7. Bill@VT,
    Jul 18, 2012 4:30 PM   in reply to berkeley51
    Report

    Strange, I had no idea I created the discussion, just replied to it. Looks like a Jive issue for this discussion.

     

    Some guys at work keep telling me I need to upgrade my VISTA, but I keep resisting. It takes me a week or so to get things running properly again because of the programs I use and have to install. Hope the upgrade works for you.

     
    |
    Mark as:
  • berkeley51
    Currently Being Moderated
    8. berkeley51,
    Jul 18, 2012 4:35 PM   in reply to Bill@VT
    Report

    Happily, Windows 7 is in and everything seems to work fine. I have to

    navigate around my desktop a bit differently, but everything seems to be

    compatible. I especially have to work now with printing Word docs to PDF.

    I'll get there...

     

     

    Bill@VT http://forums.adobe.com/people/Bill%40VT created the discussion

     

    "Re: PDFs won't print on new HP printer"

     

    To view the discussion, visit:

    http://forums.adobe.com/message/4566283#4566283

     

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points