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Frank Thiele
Currently Being Moderated

Unable to import or recognize Nikon D800 RAW files on Mac.

Jul 12, 2012 5:44 PM

Tags: #lightroom #raw #4.1 #d800

Hi,

 

I've been trying to figure this out for over a week since I got my D800 and am not making any progress.  I am using LightRoom 4.1 and Adobe Camera Raw 7.1 on a Mac OS X v10.6.8.

 

I read that I need ACR 6.7 in order to recognize the D800 NEF files, but I don't know how to remove 7.1.  I tried deleting ACR from my .library folder and reinstalling 6.7 but it still says it's 7.1 when I open up LR4.1 again.  Also, I only have Photoshop CS5 and I read that 7.1 supports the D800 NEF files in CS6 only.

 

On a probably unrelated note, I bought the educational version of LR4 and when I go back to my email that contained the download link, it shows a blank page on "My Orders" even though I've purchased this and other educational versions from Adobe in the last few years.  I got the LR4.1 download file and reinstalled after removing the release candidate I was checking out, but wasn't prompted for my registration code that was in my purchase email.

 

Confused yet?  Welcome to my world, hehe.

 

Any assistance would be greatly appreciated!

 

Thanks,

Frank

 
Replies
  • Currently Being Moderated
    Jul 12, 2012 6:16 PM   in reply to Frank Thiele

    Lightroom is a complete stand alone software package and does not need any other Adobe software for it to function. It uses the same raw conversion engine as ACR but you cannot install / uninstall ACR within Lightroom. ACR is a plugin for Photoshop CS and Elements.

    At present LR 4.1 is using the equivalent of ACR 7.1, while the latest version of ACR for PS CS5 is ACR 6.7 and they both provide support for the D800 NEF files.

    To obtain 100% full functional capability between LR and Photoshop you would need PS CS 6. with ACR 7.1. There is an article on the Lightroom Journal website which gives more detailed info on this, posted a couple months ago. See the link below.

     

    http://blogs.adobe.com/lightroomjournal/

     

    If you wish to continue with your existing software i.e LR 4.1 and PS CS 5 you can do so and just use LR for all the inital process of your raw files and send a rendered tiff or psd to PS CS for further advanced processing if necessary. Each time ACR 7.x is updated there will be an appropriate update for Lightroom 4.x this happens approximately every three months for additional camera support and for bug fixes and minor improvements.

     
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  • Currently Being Moderated
    Jul 13, 2012 12:16 AM   in reply to DdeGannes

    If the NEFs don’t work in LR 4.1 then they are corrupted, probably by an obsolete version of Nikon Transfer.  You should use View NX 2.3.2 or Finder to transfer your images:

     

    http://nikonasia-en.custhelp.com/app/answers/detail/a_id/7481/kw/D800/ p/91%2C585/st/5

     

    If the files work in LR 4.1 but not in PS-CS5, then you can use ACR 6.7 with PS-CS5, and that update should be available from the Adobe Updates page:

     

    http://www.adobe.com/downloads/updates/

     

    Use the drop-down list at the top to select Camera Raw – Macintosh and click Go.  Click on the Camera Raw 6.7 version link, then download and install the DMG per the instructions on the download page.

     

    PS-CS6 and ACR 7.1 know how to do the defringing in LR 4.1 and a bug or two was fixed compared to ACR 6.7.  ACR 6.7 also does not have the user-interface for the new PV2012 toning so you won’t be able to do those adjustments outside of LR4.1.

     
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  • Currently Being Moderated
    Jul 13, 2012 3:51 AM   in reply to Frank Thiele

    I am a lifelong Mac user. When I download images from any camera I use iPhoto to capture them. Afterwards I EXPORT them to the hard drive folder which LR 4.1 uses to house its catalog. I then perform an import on the newest images and add them to a collection. Works flawlessly!

     
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  • Currently Being Moderated
    Jul 13, 2012 11:25 AM   in reply to Frank Thiele

    I have a Nikon D800; I use a Mac and have recently converted from Apple Aperture 3 to Lightroom 4.1.  I have had not problems importing files directly from my camera into Lightroom 4.1.  The "about" screen in Lightroom shows that the ACR version in Lightroom is 7.1. 

     
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  • Currently Being Moderated
    Jul 13, 2012 11:26 AM   in reply to ssprengel

    It's this.

    ssprengel wrote:

     

    If the NEFs don’t work in LR 4.1 then they are corrupted, probably by an obsolete version of Nikon Transfer.  You should use View NX 2.3.2 or Finder to transfer your images:

     
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  • Currently Being Moderated
    Jul 13, 2012 11:31 AM   in reply to Frank Thiele

    See Nikon's warning about older versions of  Nikon Transfer https://nikoneurope-en.custhelp.com/app/answers/detail/a_id/53027

     
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  • Currently Being Moderated
    Jul 13, 2012 12:52 PM   in reply to Eric Vann

    Eric Vann wrote:

     

    I am a lifelong Mac user. When I download images from any camera I use iPhoto to capture them. Afterwards I EXPORT them to the hard drive folder which LR 4.1 uses to house its catalog. I then perform an import on the newest images and add them to a collection. Works flawlessly!

    Not that it's relevant, but last time I used a Mac it was a beige box with a monochrome CRT display in it! Back then they had the reputation of being easier than a PC, but reading your method above makes me start to wonder about that....

     

    I put a memory card from the camera into a card reader at the computer. Lightroom opens up at the import dialog, showing thumbnails. I click to select all, click Import and - ummm - that's it. Works flawlessly! (grin)

     

    In a little more detail: Lightroom is importing the images after copying them into their final permanent location on disk, where it will have classified them into automatically-made subfolders to the specification saved in my import preset (the selection of which is remembered from the previous occasion). Then Lightroom starts generating previews in the background while I start in on the keywords and collections etc - or else go and fetch a tasty beverage.

     
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  • Currently Being Moderated
    Jul 13, 2012 1:30 PM   in reply to richardplondon

    richardplondon wrote:

     

    I put a memory card from the camera into a card reader at the computer. Lightroom opens up at the import dialog, showing thumbnails. I click to select all, click Import and - ummm - that's it. Works flawlessly! (grin)

     

    It can work exactly in this manner on a Mac as well ... nothing unique between the platforms concerning this method. It all has to do with what each individual user prefers to use to get the images where they want them ... In the OP's case, either he has not changed his preferences for Nikon Tranfer to be the default app that opens when a card is recognized by the system, or he prefers to use that utility to transfer his images to his computer.

     

    I would recommend either using the Finder and manually dragging and dropping the images to their new home ... or setting Lr to open and import the images rather than using the Nikon Transfer utility ... this can be done via the preference settings for each app.

     

    Additionally, If your system is having problems rendering RAW images in the Finder ... (aside from the aforementioned problems with NT) make sure you have all the current updates for Camera RAW in OS X (not to be confused with Adobe Camera RAW but the system level updates) that are available through Software Update in OS X ...

     
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  • Currently Being Moderated
    Jul 13, 2012 11:09 PM   in reply to Butch_M

    Butch wrote:

     

    "It can work exactly in this manner on a Mac as well ... nothing unique between the platforms concerning this method."

     

    Quite true. I offered the method as a surefire way to get images out of a camera on a Mac that (provided you have the latest and greatest iPhoto version) should prove to work. I have read several threads here and elsewhere that indicate that there are a fair number of pieces of software that are providing less than correct imports.

     
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