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geocarpenter
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Misloading Photos

Jul 13, 2012 9:23 PM

Tags: #issue #image #cs6extended

Photos load into 32-bit PsCS6 as if cut into large squares and reassembled randomly.  Some squares are replaced with transparent squares.  These same photos load perfectly in 32-bit PsCS5 on this same laptop running WinVista.  Any ideas on what is wrong and how to fix it?

330 Views   4 Replies   Latest reply: geocarpenter, Jul 15, 2012 11:23 AM
 
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  • Noel Carboni
    20,932 posts
    Dec 23, 2006
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    1. Noel Carboni,
    Jul 13, 2012 10:53 PM   in reply to geocarpenter
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    Classic sign of a display driver failure.

     

    If you can't get a newer display driver for your laptop from your laptop maker's web site, you could try deconfiguring the Graphics Processor advanced modes, or even disabling Photoshop's use of the Graphics Processor entirely.  You'll find these in Edit - Preferences - Performance. 

     

    Remember to close and restart Photoshop after making changes here, as it needs to reinitialize before you can test the new settings.

     

    -Noel

     
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  • geocarpenter
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    2. geocarpenter,
    Jul 14, 2012 3:33 PM   in reply to Noel Carboni
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    Thanks for the help.  The driver cannot be updated (and it's from 2009).  Why does it only fail in CS6 and not in CS5?

     
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  • Noel Carboni
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    Dec 23, 2006
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    3. Noel Carboni,
    Jul 14, 2012 4:06 PM   in reply to geocarpenter
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    Photoshop CS6 uses the GPU differently than its predecessor.  It expects different, more advanced functionality than Photoshop CS5.

     

    Have you tried deconfiguring the advanced graphics processor settings, accessible through the Performance preferences dialog?

     

    -Noel

     
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  • geocarpenter
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    4. geocarpenter,
    Jul 15, 2012 11:23 AM   in reply to Noel Carboni
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