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Cypherdude
Currently Being Moderated

Flash-Based BBC h264 Videos Freeze After 8 Seconds

Jul 13, 2012 3:20 PM

Hello,

I like to view BBC news videos since March on my new Desktop Windows 7 64 bit Pro system.  For about 2 weeks now, I've been having trouble viewing about half of these videos.  Half play all the way through fine and the other half freeze after 8-10 seconds.  I have a CAT 5e 7 mbit cable modem connection so speed is not an issue.  My Wi-Fi connected Windows 7 Home Premium laptop uses the same router and can play the same videos with no problems.

 

On my Desktop, this freezing happens on both FireFox 12 and Internet Explorer 9.  I did all the usual things to try to fix the problem.  I cleared the caches on both FF12 and IE9.  Yesterday, I uninstalled both the Adobe Flash FF12 plug-in and IE9 Active-X versions and reinstalled with the latest version, 11,3,300,262.  Today, I upgraded to the latest version, 11,3,300,265.  Nothing has solved the problem.

 

Here are the specs for the BBC Flash-based player:

Problem Videos:

URL:  http://www.bbc.co.uk/news/uk-northern-ireland-18819815

EMP v.3.1.0.r749603_749269_749444_5

18819815 | 800kbps | h264 | AK 4.5 (1) | 640x360

BBC-Flash-Player-Video-Right-Click-Menu.jpg

 

 

URL:  http://www.bbc.co.uk/news/world-middle-east-18733664

EMP v.3.1.0.r749603_749269_749444_5

18733664 | 800kbps | h264 | AK 4.5 (1) | 640x360

 

URL:  http://www.bbc.co.uk/news/world-asia-china-18818139

EMP v.3.1.0.r749603_749269_749444_5

18818139 | 800kbps | h264 | AK 4.5 (1) | 640x360

 

This video plays OK:

URL:  http://www.bbc.co.uk/news/world-us-canada-18801596

EMP v.3.1.0.r749603_749269_749444_5

18801601 | 800kbps | h264 | AK 4.5 (1) | 640x360

 

The only difference I noticed was the initial screen size of the video.  On the problem videos, the size is bigger than the OK one.  I assume the BBC videos are h264 encoded.  On both my Desktop and my laptop, I have 2 msmpeg2vdec.dll files.  1 in C:\Windows\System32 and another in C:\Windows\SysWOW64.  They are both v6.1.7140.0.  On both my Desktop and laptop, the sizes are different, 2.52 MB & 2.03 MB.

 

I am using the latest nVidia driver v301.42 which I installed 5/30/2012, over a month ago.  The only recent change which happened to my system on 7/4/2012 was my Norton Internet Security 2012 subscription expired.  NIS2012 then disabled itself and activated the built-in Windows firewall.  3 days ago I uninstalled NIS2012.  I also used the Norton Removal Tool.  I then installed a new NIS2012 with a new legitimate key.  However, I am still getting this freezing and I don't remember if I got this freezing before 7/4/2012.

 

On both FF12 and IE9, I can play Hulu, YouTube, Yahoo!, and Amazon videos with no problems.  When you right-click on any of these other flash players, nowhere does it say "h264."

 

My questions are:

1)  does the Adobe Flash Player, for both the FF12 plug-in and IE9 ax players, use the Windows7 CODEC?

2)  Which file is the h264 CODEC, is it msmpeg2vdec.dll or something else?

3)  Will installing a new CODEC pack fix this problem?

4)  Is there anything else I have overlooked?  Is there anything else I can do to fix this problem?

 

Thanks.

 
Replies
  • Currently Being Moderated
    Jul 13, 2012 7:40 PM   in reply to Cypherdude

    It looks like you have done a lot of research.

     

    I do not know the answers to any of your questions, but I hope someone from Adobe will have a look at your problem.

     

    I just want to report that I have no problems viewing any of the videos on the links that you supplied (using Waterfox 13 with Flash Player 11.3.300.265 on Windows 7 x64).

     

    Ah, one question: the problem videos, do they stop during the advertising, or during the actual news clip?

     
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  • Currently Being Moderated
    Jul 13, 2012 9:34 PM   in reply to Cypherdude

    I only have the Windows 7 Codecs Pack (4.0.3) installed: http://www.windows7codecs.com/

     
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  • Currently Being Moderated
    Jul 14, 2012 10:06 AM   in reply to Cypherdude
     
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  • Currently Being Moderated
    Jul 14, 2012 10:22 PM   in reply to Cypherdude

    @Cypherdude: You are talking about DirectX 11 and the download is for DirectX 9.

    On Windows Vista, 7 and 8 there is DirectX 9 also installed and not updated by the Microsoft/Windows updates.

    And DxDiag not telling you that you have all DirectX 9 Updates.

    Flash Player using only DirectX 9 and not 10 or 11.

    So you should give it a try.

     

    "Supported operating systems: Windows 7, Windows Server 2003 Service Pack 1, Windows Server 2003 Service Pack 2, Windows Server 2008, Windows Vista, Windows XP Service Pack 2, Windows XP Service Pack 3"

     
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  • Currently Being Moderated
    Jul 16, 2012 1:01 AM   in reply to MrX1980

    I have exactly the same problem as @Cyberdude, on a newly constructed PC with Windows 7 (64 bit) latest Flash, DX11 and ample internet speed. The problem seems BBC specific - video cips fron RTE play as they should. Did a new CODEC help?

     
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  • Currently Being Moderated
    Jul 17, 2012 1:33 AM   in reply to Cypherdude

    Cypherdude,

     

    The system is very simple with an Intel i5 3750K CPU providing Intel 4000 graphics - no separate graphics card. Intel drivers, DX11, single monitor.  DVDs, YouTube videos and video clips from RTE play without a hitch.

     

    There is a intriguing clue about the 8-10 s freeze problem with BBC material. It is that if one alters the zoom (on either IE9 or Chrome), the time before the freeze can change and sometimes the clip plays right through. My normal zoom is 125% which seems the worst setting for the freeze.

     

    This might tell the Adobe/BBC guys what is going on!

     

    Since I can now manage to see more of the BBC clips, I am not going to download new codecs for the present. Too hairy for my limited expertise and advanced age.

     
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  • Currently Being Moderated
    Jul 17, 2012 12:05 PM   in reply to Donalhugh

    Cypherdale,

     

    The cuurent BBC video clips all play this evening (July 17th 8.00 pm London time) as do your sample clips. No idea why. Let's hope it stays that way and that we eventually have an explanation.

     

    Donalhugh

     
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  • Currently Being Moderated
    Jul 18, 2012 12:46 AM   in reply to Cypherdude

    Cypherdale,

     

    My BBC clips (and yours) still play this morning (18th July). The PC has Flash Player version 11.3.300.265.

     

    The zoom that I altered is the one within IE9, accessible as 'zoom' on the IE Tools menu (wheel on upper right corner of IE9). I also restarted the PC though I've no idea if that helped. Zoom is now back to 125% and all remains well.

     

    The whole episode is a puzzle.

     

    Donalhugh

     
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  • Currently Being Moderated
    Oct 7, 2012 7:16 AM   in reply to Cypherdude

    Right click on the video and select 'settings' from the menu. Uncheck 'Enable hardware acceleration'. Refresh the page and try playing the video again.

     
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