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Updater probs (error U44M1P7)

Jul 14, 2012 10:59 AM

I have CS6 Web Premium installed on my Mac Pro early 2008. Whenever I try to update it, I get errors with the following:

 

Adobe CSXS InfrastructureCS6

Installation failed. Error Code: U44M1P7


DPS Desktop Tools CS6 2.02 Update

Installation failed. Error Code: U44M1P7

 

I've run the Cleaner tool and done a complete uninstall and reinstall. I've also tried downloading and reinstalling these items from Adobe directly, as well as the Application and Extension Managers.

Branched to a new discussion.
 
Replies
  • Currently Being Moderated
    Jul 14, 2012 12:42 PM   in reply to TimTimmers

    TimTimmers if you go to Applications/Utilities/Adobe Application Manager/core what version of Adobe Application Manager do you have installed?  Also what version of Mac OS are you using?

     
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  • Currently Being Moderated
    Jul 15, 2012 10:39 AM   in reply to TimTimmers

    TimTimmers it appears you do have the latest version of the Adobe Application Manager.  I would recommend applying the updates directly from the Adobe.com site.  You can find more details at Error U44M1P7 | Install updates | CCM, CS6 - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html.

     
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  • Currently Being Moderated
    Jul 16, 2012 8:26 AM   in reply to TimTimmers

    I am having this same issue. I've uninstalled and reinstalled, which was a waste of time since the issue persists. I have tried updating via the Application Manager notifier in my toolbar, through launching the App Manager from my applications folder, and als by downloading individual updates from the Adobe site. I updated my App Manager to the current version as well.

     

    Note: I am using CS5 Production Premium, and I get these errors when updating Photoshop, Bridge, Illustrator, and Premiere.

     

    Given how widespread this issue is, I'm hoping for an easy fix. Updating software this pricey should not be so complicated!!

     
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  • Currently Being Moderated
    Nov 12, 2012 6:26 AM   in reply to mediahostage

    Same issue here: both the latest updates for Extension Manager and Configurator fail with all attempts, including DLs direct from Adobe site.

     

    Here's the install log for the Extension Manager update:

     

    ----------------- CreatePayloadSession: machine is x86 ---------------

    [       0] Mon Nov 12 09:17:16 2012  INFO

    ______ Verify Dependency Subscribers ______

    BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

      {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0: 0 (0,0)

    END Operation order for all session payloads: mediaGroup (requires,satisfies)

    Patch {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0 can be applied to product {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0

    Overwrite property "DEVersion" to: 6.0

    Overwrite property "extensionsOnly" to: 1

    Overwrite property "mode" to: silent

    Overwrite property "patchesOnly" to: 1

    Overwrite property "workflow" to: updater

    Found payload actions:

    Deciding what installer mode to use...

    BEGIN Setting requested payload actions

    Value returned on lookup of payload: {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0 is: false

    Action string for {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0  is install

    END Setting requested payload actions

    Collected advanced path check information for INSTALLDIR

    INSTALLDIR is a well-formed path

    INSTALLDIR is not the root path

    INSTALLDIR is on a local volume

    INSTALLDIR is on a writable volume

    INSTALLDIR is not on a case sensitive volume

    INSTALLDIR passed path basic path validation: /Applications

    BEGIN InstallOperationsQueue Unordered operations

      {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0:  with operation install

    END InstallOperationsQueue Unordered operations

    BEGIN InstallOperationsQueue Ordered operations

      {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0:  with operation install

    END InstallOperationsQueue Ordered operations

    Payloads passed preflight validation.

    Call PreSession Custom Hook

    BEGIN InstallOperationsQueue Unordered operations

      {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0:  with operation install

    END InstallOperationsQueue Unordered operations

    BEGIN InstallOperationsQueue Ordered operations

      {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0:  with operation install

    END InstallOperationsQueue Ordered operations

    Calling the custom action code for pre-install for payload {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0

    ::START TIMER:: [Payload Operation :{FB21FA75-1447-4753-B7E3-87F040DFE0F5}]

    [       1] Mon Nov 12 09:17:16 2012  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Installer Operation: PayloadInstaller

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Request to install payload

    Payload {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

    [       1] Mon Nov 12 09:17:17 2012  INFO

    CustomizedPatch property not found in database

    Beginning installation for payload at /private/tmp/.tempdirIyNylLpd/Install.db

    Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml"(Seq 5)

    Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 7)

    [       1] Mon Nov 12 09:17:17 2012 ERROR

    DF019: Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 7)

    DW063: Command ARKPatchCommand failed.(Seq 7)

    [       1] Mon Nov 12 09:17:17 2012  INFO

    Completing installation for payload at /private/tmp/.tempdirIyNylLpd/Install.db

    [       0] Mon Nov 12 09:17:17 2012  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

    :: END TIMER :: [Payload Operation :{FB21FA75-1447-4753-B7E3-87F040DFE0F5}] took 1309 milliseconds (1.309 seconds)

    User specified overrideFile:

    The csu inventory was not updated for payload {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0, value of local var is -1

    Calling the ROLLBACK custom action code for pre-install for payload {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0

    No operation.  We're done:

    [       0] Mon Nov 12 09:17:19 2012  INFO

    Total components installed: 0

    Total components repaired: 0

    Total components removed: 0

    [       0] Mon Nov 12 09:17:19 2012 ERROR

    DW050: The following payload errors were found during install:

    DW050:  - Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All: Install failed

    [       0] Mon Nov 12 09:17:19 2012  INFO

    Call PostSession Custom Hook

    :: END TIMER :: [Total Timer] took 5630 milliseconds (5.63 seconds) DTR = 4.26288 KBPS (0.00416297 MBPS)

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 3 error(s), 0 warning(s)

     

     

    ----------- Payload: {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0 -----------

    ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 7)

    ERROR: DW063: Command ARKPatchCommand failed.(Seq 7)

     

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All: Install failed

     

     

    Please search the above error/warning string(s) to find when the error occurred.

    These errors resulted in installer Exit Code mentioned below.

    ---------------------------------------------------------------------- ---------------

    [       0] Mon Nov 12 09:17:20 2012  INFO

    Exit Code: 7 - Unable to complete Silent workflow.

    Please see specific errors and warnings for troubleshooting. For example, ERROR: DF019, DW063 ...

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

     

    Here's the install log for the Configurator update:

     

    ----------------- CreatePayloadSession: machine is x86 ---------------

    ______ Verify Dependency Subscribers ______

    BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)

      {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0: 0 (0,0)

    END Operation order for all session payloads: mediaGroup (requires,satisfies)

    Patch {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0 can be applied to product {1AEE6FA2-992F-4430-BB82-6A863014CB4E} Adobe Configurator 3 3.0.0.0

    Overwrite property "extensionsOnly" to: 1

    Overwrite property "mode" to: silent

    Overwrite property "patchesOnly" to: 1

    Overwrite property "workflow" to: updater

    Found payload actions:

    Deciding what installer mode to use...

    BEGIN Setting requested payload actions

    Value returned on lookup of payload: {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0 is: false

    Action string for {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0  is install

    END Setting requested payload actions

    Collected advanced path check information for INSTALLDIR

    INSTALLDIR is a well-formed path

    INSTALLDIR is not the root path

    INSTALLDIR is on a local volume

    INSTALLDIR is on a writable volume

    INSTALLDIR is not on a case sensitive volume

    INSTALLDIR passed path basic path validation: /Applications

    BEGIN InstallOperationsQueue Unordered operations

      {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0:  with operation install

    END InstallOperationsQueue Unordered operations

    BEGIN InstallOperationsQueue Ordered operations

      {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0:  with operation install

    END InstallOperationsQueue Ordered operations

    Payloads passed preflight validation.

    Call PreSession Custom Hook

    BEGIN InstallOperationsQueue Unordered operations

      {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0:  with operation install

    END InstallOperationsQueue Unordered operations

    BEGIN InstallOperationsQueue Ordered operations

      {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0:  with operation install

    END InstallOperationsQueue Ordered operations

    Calling the custom action code for pre-install for payload {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0

    ::START TIMER:: [Payload Operation :{CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8}]

    [       1] Mon Nov 12 09:11:32 2012  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Installer Operation: PayloadInstaller

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    Request to install payload

    Payload {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources

    [       1] Mon Nov 12 09:11:34 2012  INFO

    CustomizedPatch property not found in database

    Beginning installation for payload at /private/tmp/.tempdirSIX5dIZb/Install.db

    Attempting to patch file: "/Applications/Adobe Configurator 3.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/it.lproj/PlayerUILocalizable.str ings"(Seq 3)

    [       1] Mon Nov 12 09:11:34 2012 ERROR

    DF019: Unable to locate file to patch at "/Applications/Adobe Configurator 3.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/it.lproj/PlayerUILocalizable.str ings"(Seq 3)

    DW063: Command ARKPatchCommand failed.(Seq 3)

    [       1] Mon Nov 12 09:11:34 2012  INFO

    Completing installation for payload at /private/tmp/.tempdirSIX5dIZb/Install.db

    [       0] Mon Nov 12 09:11:34 2012  INFO

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*

    :: END TIMER :: [Payload Operation :{CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8}] took 1308 milliseconds (1.308 seconds) DTR = 3.0581 KBPS (0.00298643 MBPS)

    User specified overrideFile:

    The csu inventory was not updated for payload {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0, value of local var is -1

    Calling the ROLLBACK custom action code for pre-install for payload {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0

    No operation.  We're done:

    [       0] Mon Nov 12 09:11:36 2012  INFO

    Total components installed: 0

    Total components repaired: 0

    Total components removed: 0

    [       0] Mon Nov 12 09:11:36 2012 ERROR

    DW050: The following payload errors were found during install:

    DW050:  - Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul: Install failed

    [       0] Mon Nov 12 09:11:36 2012  INFO

    Call PostSession Custom Hook

    :: END TIMER :: [Total Timer] took 5079 milliseconds (5.079 seconds) DTR = 0.787557 KBPS (0.000769098 MBPS)

    -------------------------------------- Summary --------------------------------------

    - 0 fatal error(s), 3 error(s), 0 warning(s)

     

     

    ----------- Payload: {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0 -----------

    ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Configurator 3.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/it.lproj/PlayerUILocalizable.str ings"(Seq 3)

    ERROR: DW063: Command ARKPatchCommand failed.(Seq 3)

     

     

    ERROR: DW050: The following payload errors were found during install:

    ERROR: DW050:  - Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul: Install failed

     

     

    Please search the above error/warning string(s) to find when the error occurred.

    These errors resulted in installer Exit Code mentioned below.

    ---------------------------------------------------------------------- ---------------

    [       0] Mon Nov 12 09:11:37 2012  INFO

    Exit Code: 7 - Unable to complete Silent workflow.

    Please see specific errors and warnings for troubleshooting. For example, ERROR: DF019, DW063 ...

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

    END - Installer Session

    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*

     
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  • Currently Being Moderated
    Nov 12, 2012 8:12 AM   in reply to George Middleton

    You have several permission issues in your installation log.  You can locate them under the error DW063.  Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for informaiton on how to adjust file permissions.

     
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  • Currently Being Moderated
    Nov 12, 2012 8:46 AM   in reply to Jeff A Wright

    Thanks Jeff, I'll look into that..

     
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  • Currently Being Moderated
    Nov 12, 2012 9:04 AM   in reply to George Middleton

    Ok, I see what's going on now:

    I used a utility the other day to delete unwanted languages; it appears that my cleaning operation deleted those particular german and Italian files:

     

    de.lproj/MainMenu.nib

    and

    it.lproj/PlayerUILocalizable.strings

     

    I would assume I need to re-install in order to resolve the issue...

    Do I need to start from scratch and un-install all of CS6 then re-install, or can I do a more limited re-install?

    Thanks Jeff.

     
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  • Currently Being Moderated
    Nov 12, 2012 9:42 AM   in reply to George Middleton

    The DPS desktop tools issue maybe resolved by removing InDesign and reinstalling.  Adobe CSXS InfrastructureCS6 on the other hand is going to be a bit more tricky as that update applies to multiple applications.  For this update it will likely be necessary to remove the CS6 applications and reinstall.

     

    Which utility did you use btw?  Do you have a URL?

     
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  • Currently Being Moderated
    Nov 12, 2012 1:07 PM   in reply to Jeff A Wright

    Thanks.

    It was Cocktail, Mountain Lion Edition.

     

    http://maintain.se/cocktail

     
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  • Currently Being Moderated
    Nov 12, 2012 1:30 PM   in reply to George Middleton

    Thanks for the update haven't tried Cocktail in a long time but might try again to see if can reproduce the issues you have been facing.

     
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  • Currently Being Moderated
    Nov 12, 2012 1:44 PM   in reply to Jeff A Wright

    Think I'll use TinkerTool System from now on, since it provides more control (critical in this case) when removing languages.. Cocktail appears to be indiscriminate in this regard.

     

    http://www.bresink.com/osx/TinkerToolSys2.html

     

    Screen Shot 2012-11-12 at 4.39.20 PM.jpg

     
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  • Currently Being Moderated
    Nov 12, 2012 1:45 PM   in reply to George Middleton

    I got careless :/ oh well, live and learn.

     
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