I have CS6 Web Premium installed on my Mac Pro early 2008. Whenever I try to update it, I get errors with the following:
Adobe CSXS InfrastructureCS6
Installation failed. Error Code: U44M1P7
DPS Desktop Tools CS6 2.02 Update
Installation failed. Error Code: U44M1P7
I've run the Cleaner tool and done a complete uninstall and reinstall. I've also tried downloading and reinstalling these items from Adobe directly, as well as the Application and Extension Managers.
TimTimmers it appears you do have the latest version of the Adobe Application Manager. I would recommend applying the updates directly from the Adobe.com site. You can find more details at Error U44M1P7 | Install updates | CCM, CS6 - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-upda tes-ccm.html.
I am having this same issue. I've uninstalled and reinstalled, which was a waste of time since the issue persists. I have tried updating via the Application Manager notifier in my toolbar, through launching the App Manager from my applications folder, and als by downloading individual updates from the Adobe site. I updated my App Manager to the current version as well.
Note: I am using CS5 Production Premium, and I get these errors when updating Photoshop, Bridge, Illustrator, and Premiere.
Given how widespread this issue is, I'm hoping for an easy fix. Updating software this pricey should not be so complicated!!
Same issue here: both the latest updates for Extension Manager and Configurator fail with all attempts, including DLs direct from Adobe site.
Here's the install log for the Extension Manager update:
----------------- CreatePayloadSession: machine is x86 ---------------
[ 0] Mon Nov 12 09:17:16 2012 INFO
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Patch {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0 can be applied to product {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0
Overwrite property "DEVersion" to: 6.0
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0 is: false
Action string for {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Applications
BEGIN InstallOperationsQueue Unordered operations
{FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0
::START TIMER:: [Payload Operation :{FB21FA75-1447-4753-B7E3-87F040DFE0F5}]
[ 1] Mon Nov 12 09:17:16 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Request to install payload
Payload {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
[ 1] Mon Nov 12 09:17:17 2012 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdirIyNylLpd/Install.db
Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/ZStringResources/uk_UA.xml"(Seq 5)
Attempting to patch file: "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 7)
[ 1] Mon Nov 12 09:17:17 2012 ERROR
DF019: Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 7)
DW063: Command ARKPatchCommand failed.(Seq 7)
[ 1] Mon Nov 12 09:17:17 2012 INFO
Completing installation for payload at /private/tmp/.tempdirIyNylLpd/Install.db
[ 0] Mon Nov 12 09:17:17 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{FB21FA75-1447-4753-B7E3-87F040DFE0F5}] took 1309 milliseconds (1.309 seconds)
User specified overrideFile:
The csu inventory was not updated for payload {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0
No operation. We're done:
[ 0] Mon Nov 12 09:17:19 2012 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 0] Mon Nov 12 09:17:19 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All: Install failed
[ 0] Mon Nov 12 09:17:19 2012 INFO
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 5630 milliseconds (5.63 seconds) DTR = 4.26288 KBPS (0.00416297 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {FB21FA75-1447-4753-B7E3-87F040DFE0F5} Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All 6.0.4.0 -----------
ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/Resources/de.lproj/MainMenu.nib"(Seq 7)
ERROR: DW063: Command ARKPatchCommand failed.(Seq 7)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Extension Manager CS6_6.0.4_AdobeExtensionManager6.0All: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
---------------------------------------------------------------------- ---------------
[ 0] Mon Nov 12 09:17:20 2012 INFO
Exit Code: 7 - Unable to complete Silent workflow.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF019, DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Here's the install log for the Configurator update:
----------------- CreatePayloadSession: machine is x86 ---------------
______ Verify Dependency Subscribers ______
BEGIN Operation order for all session payloads: mediaGroup (requires,satisfies)
{CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0: 0 (0,0)
END Operation order for all session payloads: mediaGroup (requires,satisfies)
Patch {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0 can be applied to product {1AEE6FA2-992F-4430-BB82-6A863014CB4E} Adobe Configurator 3 3.0.0.0
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0 is: false
Action string for {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0 is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: /Applications
BEGIN InstallOperationsQueue Unordered operations
{CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0: with operation install
END InstallOperationsQueue Ordered operations
Payloads passed preflight validation.
Call PreSession Custom Hook
BEGIN InstallOperationsQueue Unordered operations
{CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0: with operation install
END InstallOperationsQueue Unordered operations
BEGIN InstallOperationsQueue Ordered operations
{CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0: with operation install
END InstallOperationsQueue Ordered operations
Calling the custom action code for pre-install for payload {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0
::START TIMER:: [Payload Operation :{CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8}]
[ 1] Mon Nov 12 09:11:32 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
Request to install payload
Payload {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0: Calling ARKEngine from path /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources
[ 1] Mon Nov 12 09:11:34 2012 INFO
CustomizedPatch property not found in database
Beginning installation for payload at /private/tmp/.tempdirSIX5dIZb/Install.db
Attempting to patch file: "/Applications/Adobe Configurator 3.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/it.lproj/PlayerUILocalizable.str ings"(Seq 3)
[ 1] Mon Nov 12 09:11:34 2012 ERROR
DF019: Unable to locate file to patch at "/Applications/Adobe Configurator 3.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/it.lproj/PlayerUILocalizable.str ings"(Seq 3)
DW063: Command ARKPatchCommand failed.(Seq 3)
[ 1] Mon Nov 12 09:11:34 2012 INFO
Completing installation for payload at /private/tmp/.tempdirSIX5dIZb/Install.db
[ 0] Mon Nov 12 09:11:34 2012 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8}] took 1308 milliseconds (1.308 seconds) DTR = 3.0581 KBPS (0.00298643 MBPS)
User specified overrideFile:
The csu inventory was not updated for payload {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0, value of local var is -1
Calling the ROLLBACK custom action code for pre-install for payload {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0
No operation. We're done:
[ 0] Mon Nov 12 09:11:36 2012 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[ 0] Mon Nov 12 09:11:36 2012 ERROR
DW050: The following payload errors were found during install:
DW050: - Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul: Install failed
[ 0] Mon Nov 12 09:11:36 2012 INFO
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 5079 milliseconds (5.079 seconds) DTR = 0.787557 KBPS (0.000769098 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 0 warning(s)
----------- Payload: {CC3FAE0E-3FEC-438E-BA02-CD5EB3810FF8} Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul 3.1.1.0 -----------
ERROR: DF019: Unable to locate file to patch at "/Applications/Adobe Configurator 3.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/it.lproj/PlayerUILocalizable.str ings"(Seq 3)
ERROR: DW063: Command ARKPatchCommand failed.(Seq 3)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Configurator 3_3.1.1_AdobeConfigurator3-mul: Install failed
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
---------------------------------------------------------------------- ---------------
[ 0] Mon Nov 12 09:11:37 2012 INFO
Exit Code: 7 - Unable to complete Silent workflow.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DF019, DW063 ...
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*= *=*=*=*=*=*=*=*
You have several permission issues in your installation log. You can locate them under the error DW063. Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for informaiton on how to adjust file permissions.
Ok, I see what's going on now:
I used a utility the other day to delete unwanted languages; it appears that my cleaning operation deleted those particular german and Italian files:
de.lproj/MainMenu.nib
and
it.lproj/PlayerUILocalizable.strings
I would assume I need to re-install in order to resolve the issue...
Do I need to start from scratch and un-install all of CS6 then re-install, or can I do a more limited re-install?
Thanks Jeff.
The DPS desktop tools issue maybe resolved by removing InDesign and reinstalling. Adobe CSXS InfrastructureCS6 on the other hand is going to be a bit more tricky as that update applies to multiple applications. For this update it will likely be necessary to remove the CS6 applications and reinstall.
Which utility did you use btw? Do you have a URL?
Think I'll use TinkerTool System from now on, since it provides more control (critical in this case) when removing languages.. Cocktail appears to be indiscriminate in this regard.
http://www.bresink.com/osx/TinkerToolSys2.html
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