Adobe Community: the Application Manager Quits

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1. Jeff A Wright,

Jun 2, 2012 1:57 PM in reply to john.benton

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So you enter your serial number, select what you want to install, and then after clicking the install button it quits on you?

I would recommend beginning with running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/. It will automatically review your installation logs and attempt to locate a solution.

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2. john.benton,

Jul 14, 2012 12:38 PM in reply to Jeff A Wright

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Thanks Jeff, I just saw your reply... I am downloading now

J

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3. john.benton,

Jul 14, 2012 12:54 PM in reply to Jeff A Wright

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doesn't deterct anything. no help

installer still quits

Crash report at http://pastebin.com/UuqZcx3y

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4. Jeff A Wright,

Jul 14, 2012 12:55 PM in reply to john.benton

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If the Adobe Support Advisor is not detecting anything then you will want to manually review your installaton logs. Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html provides details on how to accomplish this.

Alternately you can choose the package for support option in the Adobe Support Advisor and respond to this thread with the token number. This will allow myself as well as any other Adobe support personel to review your install logs in detail. I would recommend however that you continue to manually review the installation logs as well.

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5. Manish-Sharma,

Jul 14, 2012 12:56 PM in reply to john.benton

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I have moved the crash log to the pastebin.com as it was making the thread unreadble.

Would like to know when does you Application manager quits , as soon as you click on setup or at any particular stage ?

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6. john.benton,

Jul 14, 2012 1:14 PM in reply to Manish-Sharma

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either the crash report comes up @ 80% and it keeps running until 100 % and then closes

or it makes it to almost 100%

Thanks

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7. john.benton,

Jul 14, 2012 1:17 PM in reply to Jeff A Wright

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Will look at the logs, but here is the token #

(although it says there is no problem - prob w/ 5.5)

00-91914-131514072012

Thanks for your help Jeff

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8. Jeff A Wright,

Jul 15, 2012 10:36 AM in reply to john.benton

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John.benton I am not seeing anything actionable in your installation logs. Going back to your original statement you mentioned the Adobe Application Manager quits before it installs. Can you please post the exact steps you are performing to attempt to install Master Collection CS6? Also what version of Mac OS are you using?

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9. john.benton,

Jul 15, 2012 1:16 PM in reply to Jeff A Wright

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Yes,

1) I sign in and download the Update here

https://store1.adobe.com/cfusion/store/html/index.cfm?event=displayDow nloads&orderNumber=AD005264896

(I have done so a bunch a few times

once crashed my machine and I used the Adobe CS Clean up utility...

I have also tried "alternate download method"):

2) I run the installer and it quits toward the end of the progress bar

I'm running Max OS 10.7.4

all software up to date

Thanks Jeff

John

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10. john.benton,

Jul 15, 2012 4:41 PM in reply to Jeff A Wright

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Also Jeff

on recent downloads of Mster Collection CS6 (incase the download is whats crashing the istaller)

I can't even decompress the file "invalid cecksum"

So I keep using the older installer

I also notice that I have an Adobe CS6 Utilities folder that has an ExtenScript Toolkit in it

might this be the culpret?

The first time I downloaded and CS6 the application manager worked, but installing crashed my machine

So I ran the CS clean up utility

and the installer hasn't worked since

Thanks

John

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11. Jeff A Wright,

Jul 16, 2012 9:42 AM in reply to john.benton

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I see John.benton. Then I would recommend following the directions in message #4 this time reviewing the section related to the PDApp.log file. Alternately you may want to contact our support team to work with them directly to review the PDApp.log file.

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12. john.benton,

Jul 17, 2012 10:56 AM in reply to Jeff A Wright

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Jeff

Thanks for your help

Why is this so hard???

Talking to support is quite frusterating, but getting your attention has been great

I will try again with tech support w/ this new info

and will let you know.

J

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Downloading, Installing, Setting Up

the Application Manager Quits

Jun 1, 2012 9:36 PM

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