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leonardorossi8 Calculating status...

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How to Retrieve Lost Original ID (and Password)

Jul 15, 2012 2:40 AM

Tags: #help #elements #customer_support #retrieval #old_id

Hi. In order to download a paid-for, older version of Elements I set up an ID that now is lost. Can't remember either email or username (although I can indicate a bunch of still-operating email addresses I must have used at the time). Now I need to access that ID so that I can download same Elements on different computer - other computer is broken. How do I do that? There seems not to be a way to reach for customer help via email, and chat service is always busy. Any help will be greatly appreciated.

299 Views 2 Replies Latest reply: leonardorossi8, Jul 15, 2012 12:05 PM

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1. photodrawken,

Jul 15, 2012 9:32 AM in reply to leonardorossi8

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You'll need to contact Adobe:
http://helpx.adobe.com/contact/index.html

If you registered your product, you can use the "My Account" link to retrieve your serial number, but older versions of PSE are no longer available for download.

Ken

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2. leonardorossi8,

Jul 15, 2012 12:05 PM in reply to photodrawken

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Thank you..

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Photoshop Elements

How to Retrieve Lost Original ID (and Password)

Jul 15, 2012 2:40 AM

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