Ugh, I am crushed right now, a week's worth of work for nothing.
Anyway, enough about me. CS5 user here, had no issues with it except for that VBR 2 Pass bug and Encore CS5 (where encoding at h264 Blu-ray at VBR 2-Pass then bringing the m4v file into Encore, Encore would want to transcode it even though it's Blu-ray legal).
So I downloaded the trial for Premiere Pro CS6, Media Encoder CS6 and Encore CS6.
Worked on an entire project where I encoded ten hours of video at h264 Blu-ray, VBR 2 Pass, 26Mbps, Maximum Render Quality.
Brought the resulting m4v files into Encore CS6 which stated "Don't Transcode". Great I thought, VBR 2 Pass bug fixed. So I went ahead and created my menus in Photoshop, brought them in, set chapter points, etc., etc. then built out six Blu-rays from six projects to folders.
Burned the first and tested it, everything works fine except for one menu item. When you select it the disc kind of freezes but will respond to hitting the title button (which brings you back to the main menu). Playing the chapter before the chapter that freezes the video will play fine then just stop. The chapter afterwards plays just fine.
Thought it might be a bad burn so I tried it again, same thing. Thought it might be a problem with the encode/build so I tried another project I authored in this fashion and in this build four or five of the chapters have this freezing issue.
Now I don't know what to do. Is the error in my Premiere Pro CS6 project? Is it Media Encoder CS6 (VBR 2 Pass)? Is it Encore CS6?
I honestly don't know where to begin but to say I am frustrated would be a massive understatement.
I'm going to try encoding at VBR 1 Pass to start I guess. If that doesn't work, I'll have to start all my projects from scratch using CS5.
Anyone else having these kinds of issues?
Just a quick update.
I re-encoded using VBR 1 Pass in Media Encoder CS6 and opened my Encore CS6 project in CS5.1 and re-built the Blu-ray, same issue although a different part of the video and problems with different buttons.
With that said, it doesn't look to be an issue with Media Encoder CS6 or VBR 2 Pass and Encore.
At this point I'm guessing that it's an issue with Encore CS6.
I don't really feel like messing around with trying different things anymore so I'm just going to uninstall all CS6 trials and re-do my projects in CS5.
Will wait to see if Adobe addresses these issues before purchasing the upgrade to CS6.
Would definitely like to hear if anyone else has had these problems though.
I'm having a problem that may be related, but I don't know that I have enough information yet to be sure. In my case, the Blu-ray burn (to either an image or folders) does not complete, with Encore CS6 terminating unexpectedly part way through transcoding. My problem may be related to using AVCHD footage, however. I get the problem when I try to import the PP project in as an Encore timeline, rather than first encoding the sequence. On the other hand, in two attempts to encode the sequence, with Media encoder, I've had catastrophic failures (Windows computer, failure resulting in a computer crash). My computer has plenty of "oomph" in the processor and RAM, but my video card could be involved (I'm not using hardware acceleration because the card's not on the CUDA approved list).
I'm going to try reducing the project to a single clip (I've got some at 60i and some at 60p, so I can try both) and try to narrow the problem down to what's causing the failure. Fortunately, this is a personal project with no particular deadline, so I can work it some and report back some results when I have some. I'd rather not go back to 5.5 if I can help it, there's some new features I really like in CS6.
In any event, I don't want to hijack your thread, I just wanted to let you know that you may not be in the boat all by yourself.
Ok so if anyone's curious, I re-authored a few projects in CS5.5 and did not encounter any of the errors I did when authoring in CS6.
So basically something in CS6 is seriously broken.
Don't know if it's Encore, Media Encoder or Premiere Pro.
I suspect it's Encore and maybe even Media Encoder. I don't think it's the VBR 2 Pass bug because the same thing happened when I used VBR 1 Pass.
Personally, I am going to stay far away from CS6 until these issues are addressed...somehow.
>until these issues are addressed...somehow
Send all your details to Adobe via https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
I haven't gotten mine down to a minimum reproducible error yet, but I should be able to turn a good report in to support soon. I tried encoding my whole sequence out of PP into H.264 (1080p, 29.97 fps) and then I put the resulting video and WAV file into a new Encore project. The ISO was created without error, which felt like progress, and I successfully burned it to a BR disk. However, the video playback on the disk stutters, and the audio can't be heard.
I'm going to try a couple of different steps in Media Encoder to see if I can find something that does work, and also reduce the problem to as small as I can. I hope to get a problem report for support ready sometime over the weekend.
I have worked for many years as a professional software developer and architect, so I know how frustrating software can be at times. However, I know there's also usually a solution, somewhere. I'll keep at it at this end and see if it helps.
Where are you previewing the final burn? Software player or the hardware player?
How many menus are there in your project?
Any more information will be very helpful in reproducing the problem.
I played back the final burn in a hardware player, specifically a PS3. Previewing the disc in Encore did not produce these menu freeze errors*. I tried with two burns and encountered the same menu freeze problem with the same chapter. On another project the same problem occurred but with multiple chapters.
These two projects each had two menus.
* This leads me to think that maybe the problem is in the build process in Encore? I always build to a folder then burn the resulting BDMV folder to disc.
The other step is to build to a folder and play with a software player. That eliminates burn/disk issues. But many software players do not emulate as well as Encore's preview (which has its issues). But finding that a problem is present in one method and not another can help troubleshoot.
OK. This seems nothing abnormal to your project.
Would you please let me know the complete workflow that you were trying to do? (I mean from the beginning to the end.)
There might be some particular step (or might be some particular navigation) that might be causing this issue.
Please also mention the navigational structure of your projects that shows this issue.
I haven't gotten mine down to a minimum reproducible error yet...
I found a lower end where I don't get an error, although it's not a sustainable solution. I created a PP project with a single AVCHD clip at 2;30 (2.5 seconds) in 1080p at 59.94 frames. I used dynamic link to export to Encore, where I created a blu-ray project with one default format timeline, and put the clip in there. I added one default content, BR resolution menu, deleted all but one button, and linked the button to the clip. I was able to make an ISO successfully, burn the ISO to a BR disk, and play the disk back in both the same computer and a separate, set top player. So, there's a lower bound. I've got an upper bound that is a lot more complex that does cause failure. There were three differences with the project that failed; custom menu edited in Photoshop, more clips (about 45) of about an hour total duration, and a mixture of 1080i 29.97 and 1080p 59.94 clips. I'm going to try to get it to fail with a single kind of clip, and see if it's merely the size of the project (I'm allocataing about 12 GB of RAM, but I could go a little higher if need be). Hopefully, I can get it to fail reliable in a way that leads to a solution.
I always use Encore with PP projects and create an ISO first, which is an important part of my workflow; I'll keep testing it that way. Most of the failures I've had have been in the ISO write, which is nice in that I don't have a stack of blue frisbees lying around.
Problems with skipping during playback, audio dropout, etc. are most likely caused by the following:
1) You are using poor quality Blu-ray media. Do not use the cheapest discs you can find, they are NOT all created equal. Best brands are Falcon Media Pro, Sony, and Verbatim. Do not use those cheap vinpower digital, memorex, rosewill, or other no-name brands.
2) You are burning at too fast of a speed. Although the disc and drive may claim to support really fast burn speeds, even the best drives can only reliably burn at 4x on the best media. Just to be safe, you should burn at 2x.
3) The dynamic linking of timelines from Premiere to Encore has never worked flawlessly. Often times there are video glitches or audio glitches with this process, which is NOT reliable. For the most reliable output, you should be encoding directly from Premiere to H.264 Blu-ray. Use a bitrate calculator to determine the bitrate.
4) You have used too high of a bitrate to encode your video. Even though the Blu-ray format supports a maximum of 40 mbps for video, you should never encode higher than 30 mbps for BD-R. Burned media has lower reflectivity than pressed (replicated) discs, as well as a higher error rate, which means it cannot sustain the same bitrate as replicated discs during playback. I recommend keeping the target bitrate around 25 mbps with a max of 29 or so if you have the disc capacity to support it.
5) Poor quality burner. Just like the discs, not all burners perform equally. Poor quality burners can often have weak lasers, thus not properly burning the data to the disc (visibly noticable with light and dark waves in the burned data). I recommend latest model Pioneer burners, and you must frequently check the burned surfaces to make sure the drive is not going bad, and the laser is not becoming weak.
So, make sure you encode directly from Premiere (or in media encoder from an HD master file), use an appropriate bitrate below 30 mbps, burn at a slow speed of 2x, using premium quality discs, on a good quality burner, and you should have excellent quality builds every time without any skipping issues (we always do).
Jon Geddes wrote:
Problems with skipping during playback, audio dropout, etc. are most likely caused by the following: [...]
Excellent information, thank you... I haven't looked at most of those items, I'll check my project to see if any of those help.
Burned media has...a higher error rate
That depends. Using Falcon Pro media and a Sony/NEC burner at 4x (the slowest allowed), I've actually measured consistently fewer errors than on my pressed Hollywood disks.
You wouldn't have happened to grind that pressed disc into the cement before testing it did you?
That is interesting that the pressed disc had more errors. I know Falcon Media Pro discs are the best, and have the fewest errors among all burned media... but that is pretty amazing.
Nope. I take very good care of my stuff. And those measurements were across a couple dozen burns and maybe half a dozen pressed samples. The burns kept coming out with fewer errors, so I just stopped testing.
Was there ever a solution found for this problem?
I am experiencing the same one! My disc freezes at a certain point, but I am able to go back to the top menu from the freeze point.
I have saved the Blu-ray file using encoder and then brought it into Encore. I have tried using different disc brand names and still nothing.
I have even tried creating an image and a folder and then using the program img burn for writing the files to the disc.
But same freeze in the same location. I tried VBR 1 & 2- with a targe bit rate of 25 and a max of 28
This leads me to believe it is not my hardware or the discs I am using, but encore itself
Very strange Matthew. Here is how you can troubleshoot the source of the problem...
If the final burned disc freezes at a certain point, try mounting the iso image to a drive (using Virtual CloneDrive) and playback with a software Blu-ray player (I recommend Total Media Theatre 5 for spec level accuracy). This step should always be done before burning a disc as a quality control measure. If the mounted image does not experience problems, the problem could be with your burner or media. If the mounted image freezes, try playing the encoded video file in a new Encore project or Premiere. If the encoded file plays through that area without issues, then you know the problem is with Encore and how it is programming the disc. If you went through those steps and determined it is definitely an Encore problem, then let us know and we can suggest some things to try.
Thanks I will give that a try!
I have anotehr project for a client that was blu-ray and it was created just fine and ran smoothly. It just seems that this sepcific project I am working on is not co-operating. I don't know if it has anything to do with that I had a lot of effects applied to the video for color grading and noise reduction. But the file does play fine on the computer with no problems.
I have yet to try media theater to check for errors though. So I will give that a go.
Lots of effects, color grading, and noise reduction is normal, and will not cause the issue. What's possible is that the encoded file has an abnormally high bitrate spike at that exact moment, which your computer can playback without issues, but a burned disc has issues playing it back on a hardware Blu-ray player. This is rare as Encore scans the file to make sure the bitrate is spec compliant before building... but I suppose it's possible. If a software Blu-ray player plays it back without issues, I would look into using a different burner or analyzing the bitrate at that moment in the video. DGAVCIndex is a free application that will analyze the mpeg4 stream. I know this sounds like a lot of work, but when you are under the gun from a frustrated client, sometimes you just have to do what is necessary to get to the bottom of the issue. You can also send the project to us for authoring, as we know all the tricks of the trade with Encore, and will make sure it gets done correctly with very fast turnaround.
Thank you very much for being so helpful.
In the case that it is my Blu-ray writer.. do you have any recommnened writers that are good and reliable? Price does not matter as this is for my clients. My reputation and time are much more valuable.
I have made about 8 different encore projects. I would redo the whole project with new menus and chapter markers. I do not use pop up menus just standard ones and then link them together.
If I do want to send the project to you for authoring, how would I go about doing so?
I recommend Pioneer brand Blu-ray writers. They have worked pretty consistently so far for us. The current model is BDR-208, without the BDXL support.
If you would like to discuss sending the project to us, please contact me via email. You can find the contact information on our website www.precomposed.com
In my case, the Blu-ray burn (to either an image or folders) does not complete, with Encore CS6 terminating unexpectedly part way through transcoding.
I am having this problem with my blu-ray project running encore CS6.0.1.013(why so many decimals?). I successfully built and burned a DVD from the same project, a very simple project, Main menu, 3 chapter indexes and one one and a half hour timeline, but the blu-ray is just not building. I've been reading all the posts and I've:
...and every time it hangs up about 30seconds into the build. There's no error message, it'll just sit there until the end of the world, happy as a clam to not build a thing.
Here's my system profile:
Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: 6-Core Intel Xeon
Processor Speed: 3.33 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 8 GB
Processor Interconnect Speed: 6.4 GT/s
Boot ROM Version: MP51.007F.B03
SMC Version (system): 1.39f11
SMC Version (processor tray): 1.39f11
Thanks in advance for any help on this.
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