Flash player crashing IE.

[Guest]

Adobe did an automatic update sometime within the past couple weeks to the most recent version of Flashplayer which, of course, they recommend.  Unfortunately, it locks up my internet.  I always get 'Yahoo.com (or whatever website) is not responding'.  When I uninstall flash player, the internet works fine.  Since it's 'free' I don't expect much, but you can't really operate on the web without it.  No videos (news, youtube, etc.) and even the weather radar will work without it.  How to I get back to a functional version of flash player?  They either don't offer support for their 'free' stuff or they just make the information impossible to find.  I have disabled accelerators as suggested in one forum but that didn't fix the issue.

[MichaelKazlow]

Moved to Installing Flash Player

[pwillener]

What is your installed Flash Player version?

Does the same thing happen if you use another browser, like Firefox?

[Guest]

Last version I tried was 11.3.300.265.  Don't have Firefox.  Should that make a difference?  (Currently operating on IE 9.  Can't say for certain if the IE or Adobe 'update' caused the problem but as soon as I reinstall it, the problem recurs.)

[pwillener]

If you want to try an earlier version → How do I revert to a previous version of Flash Player?

[Guest]

Adobe is not cooperating.  Every time I try to run a previous version, an Adobe pop-up appears saying 'The Installation Encountered Errors' (see attachment)  My only option is to 'Quit' which cancels the download.  How do I get around this?

[pwillener]

There is no attachment; you need to upload attachments directly in the forum editor.

Can you post the contents of the FlashInstall.log files from C:\Windows\system32\Macromed\Flash and C:\Windows\syswow64\Macromed\Flash ?

P.S. what is your Windows version?

[Guest]

Learn something new everyday.  It basically just comes up with a message that I can't get around and stops my attempts to load a previous version.

I'm on Windows 7 Home Premium.

Log file contents:

=O====== M/10.1.53.64 2012-07-15+22-28-22.277 ========

0000 00000010 "C:\Users\Ken\Documents\Downloads\fp10.1_archive\10_1r53_64\flashplayer10_1r53_64_winax.exe"

0001 00001013

=X====== M/10.1.53.64 2012-07-15+22-28-25.587 ========

=O====== M/11.3.300.265 2012-07-15+22-35-54.543 ========

0000 00000010 "C:\Users\Ken\AppData\Local\Temp\install_flash_player_ax.exe" -install -iv 8 -au 1

0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0005 00000013 C:\Windows\system32\Macromed\Flash\Flash32_11_3_300_265.ocx

0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe

0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll

0008 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

0009 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

0010 00000012

=X====== M/11.3.300.265 2012-07-15+22-35-57.605 ========

=O====== M/11.3.300.265 2012-07-15+22-38-12.927 ========

0000 00000010 "C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe" -maintain activex

0001 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe 5

0002 00000018

0003 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe 5

0004 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll 5

0005 00000018

0006 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll 5

0007 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

0008 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

0009 00001037 Software\Macromedia\FlashPlayer/FlashPlayerVersion 2

0010 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

0011 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

0012 00001021

0013 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0014 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0015 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0016 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0017 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\Windows\system32\FlashPlayerCPLApp.cpl 2

0018 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0019 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0020 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.dll 5

0021 00001015 C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_265_ActiveX.exe 5

0022 00000012

=X====== M/11.3.300.265 2012-07-15+22-38-44.514 ========