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Business Catalyst

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Why is it so hard to get an answer?

Jul 14, 2012 9:53 AM

Categories: Newbie Corner, General Discussion Tags: #creative_cloud #e-commerce #business_catalyst #bc #support_complaints

I was so enthused by the Creative Cloud and the possibility of using Business Catalyst that I forgot to remember who I was dealing with. I've just spent the best part of an hour just getting more and more confused by the support offered. Come on guys, I expect better from you

It's really simple adobe charge Europeans a hell of a lot more for services than they do Americans. What is it going to cost my UK based client to use Business Catalyst for his Ecommerce site? Where do I find pricing that relates European Countries?

James

315 Views 2 Replies Latest reply: Aniela Goia, Jul 16, 2012 1:26 AM

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1. Graphite Web,

Jul 14, 2012 10:07 AM in reply to OrigamiDragon

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Hi James,
They only have a separate payment option for Australia, they bill UK users in $ and your bank converts it at their exchange rate + transaction fee depending upon your bank. Ok for annual renewals, not so great for monthly payments esp extra users with the transaction fee (£1.50 on each $5 extra user in my case - which I pass onto client). An annual single user e-commerce site at $420 comes in around £270, if you are getting clients to pay monthly it needs to be at least £35 ex VAT per month you charge them.
Hope that helps
Steve

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2. Aniela Goia,

Jul 16, 2012 1:26 AM in reply to OrigamiDragon

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Hi James,

You can address all your sales & accounts related issues here: http://www.businesscatalyst.com/contact .

All the information about our plans can be found on this page: http://www.adobe.com/products/business-catalyst/buying-guide-subscript ions.html , and the plan features breakdown here: http://helpx.adobe.com/business-catalyst/kb/detailed-plan-breakdown.ht ml

Best regards,

Aniela

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Why is it so hard to get an answer?

Jul 14, 2012 9:53 AM

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