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Lighting effects - on screen controls aren't showing up?

Jul 15, 2012 7:50 PM

Tags: #windows_7 #filters #cs6 #lighting_effects #photoshop_cs6

So, this is pretty much all I see:

 

LEonscreenhelp.png

I can't move or do anything with the light. It's just stuck! I've looked at other screens of people using lighting effects and there's (obviously) suppposed to be some sort of on screen controls. And for some odd reason mine aren't showing up. I've been having this issue for days now and I'm not sure why it's not working. Also, I'm using Windows 7. In addition, my alignment buttons seem to always be greyed out, or "unclickable". Thanks for you time!

1518 Views   12 Replies   Latest reply: R_Kelly, Jul 16, 2012 6:47 PM
 
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  • R_Kelly
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    1. R_Kelly,
    Jul 15, 2012 9:44 PM   in reply to nayanathellama
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    Did it ever work in the past?

     

    What happens if you press Ctrl+H when your in the lighting effects window?

     

    Are you talking about the alignment buttons with the Move Tool selected?

    They are usually greyed out unless you have an active selection or more than one layer selected.

    For example try Select>All. Do the first 6 buttons become active in the tool options bar?

     

    more on the align options:

     

    http://help.adobe.com/en_US/photoshop/cs/using/WS1375CE44-C305-4d39-8C AF-7CF770557E6Ea.html#WS91503C02-F402-4cb7-847F-F05971338ADFa

     
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  • conroy
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    2. conroy,
    Jul 16, 2012 6:54 AM   in reply to nayanathellama
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    I guess your image shows a layer in the Lighting Effects filter interface, and the layer has previous lighting baked into the pixels.

     

    Are you applying lighting to a layer then later trying to adjust that light?

     

    For that ability, the layer will have to be converted to a Smart Object before applying lighting to it, otherwise the lighting will change the pixels of the layer, just like any other filter.

     

     

    Edit: Sorry! Ignore this post. There should, of course, be on-screen controls for the light that's listed in the bottom-right panel.

     
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  • PECourtejoie
    5,052 posts
    Jan 11, 2006
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    3. PECourtejoie,
    Jul 16, 2012 5:46 AM   in reply to nayanathellama
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    Hi! Is your graphic card driver up to date? Could you paste the contents of help /system info (remove your serial#, and stop at that point, the relevant info will be posted)

     
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  • Noel Carboni
    21,318 posts
    Dec 23, 2006
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    4. Noel Carboni,
    Jul 16, 2012 5:47 AM   in reply to nayanathellama
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    Is your display driver up to date?  Visit the web site of the maker of your video card and seek out their latest display driver release that matches your hardware and operating system.

     

    -Noel

     
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  • nayanathellama
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    5. nayanathellama,
    Jul 16, 2012 7:57 AM   in reply to R_Kelly
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    Hello,

     

    Ctrl+H doesn't do anything! Still stuck!

     

    Edit: When I first installed this PhotoShop to my computer, I believe it worked in the beginning as I was testing it out. Now, when I actually would like to use it, it isn't working.

     
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  • nayanathellama
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    6. nayanathellama,
    Jul 16, 2012 7:05 AM   in reply to PECourtejoie
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    Uhh, I don't know exactly what you mean by "system info". I believe I'm in the right place, but I don't see a serial number anywhere which leads me to believe I'm somewhere different. Any specific labeling I should look for? Such as OS name, Version, etc.?

     
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  • nayanathellama
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    7. nayanathellama,
    Jul 16, 2012 7:06 AM   in reply to Noel Carboni
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    I didn't find anything on HP's website but perhaps I wasn't looking in the right place.

     
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  • Noel Carboni
    21,318 posts
    Dec 23, 2006
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    8. Noel Carboni,
    Jul 16, 2012 9:22 AM   in reply to nayanathellama
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    What kind of computer is it (desktop or laptop)?

     

    In Photoshop, choose the Help - System Info... menu item, copy the content, and paste it here (you may want to delete your hashed serial number).  That will tell us what kind of display hardware it has and whether your driver is up to date.

     

    -Noel

     
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  • nayanathellama
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    9. nayanathellama,
    Jul 16, 2012 10:01 AM   in reply to Noel Carboni
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    I've got a laptop. Also, I just tried it in the non-64bit version and it actually works!! I'd still like it to work in the 64bit version....unless it's not supposed to work in that version at all. But here's the System Info:

     

    Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

    Operating System: Windows 7 64-bit

    Version: 6.1 Service Pack 1

    System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3

    Physical processor count: 4

    Processor speed: 1497 MHz

    Built-in memory: 5611 MB

    Free memory: 3061 MB

    Memory available to Photoshop: 4869 MB

    Memory used by Photoshop: 60 %

    Image tile size: 132K

    Image cache levels: 4

    OpenGL Drawing: Enabled.

    OpenGL Drawing Mode: Advanced

    OpenGL Allow Normal Mode: True.

    OpenGL Allow Advanced Mode: True.

    OpenGL Allow Old GPUs: Not Detected.

    Video Card Vendor: ATI Technologies Inc.

    Video Card Renderer: AMD Radeon(TM) HD 6620G

    Display: 1

    Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1366

    Video Card Number: 2

    Video Card: AMD Radeon(TM) HD 6620G

    OpenCL Unavailable

    Driver Version: 8.900.7.0

    Driver Date: 20110915000000.000000-000

    Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdv a,atiumd6a.cap,atitmm64.dll

    Video Mode:

    Video Card Caption: AMD Radeon(TM) HD 6620G

    Video Card Memory: 512 MB

    Video Rect Texture Size: 16384

    Video Card Number: 1

    Video Card: AMD Radeon HD 6750M

    OpenCL Unavailable

    Driver Version: 8.900.7.0

    Driver Date: 20110915000000.000000-000

    Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdv a,atiumd6a.cap,atitmm64.dll

    Video Mode: 1366 x 768 x 4294967296 colors

    Video Card Caption: AMD Radeon HD 6750M

    Video Card Memory: 512 MB

    Video Rect Texture Size: 16384

     
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  • Noel Carboni
    21,318 posts
    Dec 23, 2006
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    10. Noel Carboni,
    Jul 16, 2012 10:11 AM   in reply to nayanathellama
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    It should work in 64 bit mode (it does for me), BUT...  Your display driver is definitely out of date.  The current ATI release is 8.980.0.0

     

    The problem is, with a laptop, that your display drivers usually have to come from the laptop maker, and you've said they don't have a newer driver.  I suggest you contact HP and let them know that their current display driver for your system doesn't work with Photoshop CS6 x64.  I don't know whether they might respond, but it's worth a shot.

     

    There are some things you can adjust in the Photoshop preferences that might help to get things going for you...

     

    Open the Photoshop 64 bit version, then go into Edit - Preferences - Performance.  Ensure the [  ] Use Graphics Processor checkbox is checked, then click the [Advanced Settings...] button.  Assuming it's not already on that setting, try changing the Mode to Normal, then close and restart Photoshop to test.

     

    If that doesn't help, try changing the Mode to Basic, close, restart, test.

     

    -Noel

     
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  • nayanathellama
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    11. nayanathellama,
    Jul 16, 2012 10:39 AM   in reply to Noel Carboni
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    Unfortunately, changing the Graphics Processor modes to normal and basic don't work.

     

    Although, I did check out the HP website for driver updates and it says this under the driver updates page:

     

    Released:2011-11-18
    Version:8.900.7.1000

    I hope that they release the newest version soon! At least now I know why it isn't working in the 64-bit version. I'll keep a look out for the new driver updates.Thanks for your help! Muchly appreciated!

     
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  • R_Kelly
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    12. R_Kelly,
    Jul 16, 2012 6:47 PM   in reply to nayanathellama
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    You might try resetting the photoshop preferences for the 64 bit version of photoshop cs6, but it may be as Noel pointed out that your display driver is out of date.

     

     

     

    Restore all preferences to default settings  

     

     

      •      #
        Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings.

         

             #

        New Preferences files are created the next time you start Photoshop.

         

     
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