I had the same error code when updating on multiple systems on our network. Most (except for 1) of the computers are windows 7 systems. We're using Acrobat X Standard and I was updating from 10.0.0 to 10.1.3. I ran the update on 30 systems and only had issues on 5 of them (1 windows xp). The other 25 system were running windows xp. I can not find any reliable information online on what this error means or how to fix it. I did try a suggestion from another site to try each incremental update from 10.0.1 through 10.1.3, but this failed as well. These machines are spread between 4 different offices and I am hoping there is a solution besides reloading the software from scratch (the disks and product keys stay with the computers).
The specific error I receive says - "Error 1334. The file 'wcfirefoxextn.dll' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package."
I have redownloaded the install package a few times and still received the error. I have also attempted to use the update function within acrobat x.
According to Microsoft a MSI 1334 error means the windows installer is having a problem writing to file ( http://msdn.microsoft.com/en-us/library/windows/desktop/aa372835(v=vs. 85).aspx ).
Clearing the Windows temp directory
Clearing the User Profile temp directories
Then try to install again.
This error generally occurs if the source (from where the installation is done) is in incorrect state. For example, if Adobe Acrobat Pro 10.0 is installed from a network location (through Admin Install Points - AIP), then Acrobat Patch 10.1.3 is being installed; but somehow the AIP placed at network is changed/corrupted, then there are chances that this error is seen.
Can you please describe the procedure by which these machines (having this issue) are configured, i.e.
- How Adobe Acrobat was installed ?
- How the patch is being applied ?
- Are there any installation logs available ? (if not, logging can be enabled using : http://support.microsoft.com/kb/223300 : See section : "Let me fix it myself")
- Is the source (from where Adobe Acrobat 10.0 installation is done) in correct state ?
- Has there been any clean-up activity done on the machines where this issue is seen ?