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Unable to extract the installation files from CS6 Design & Web Premium

Community Beginner ,
Jul 15, 2012 Jul 15, 2012

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I've gone through the steps that have been suggested in other threads. This is on a FRESHLY installed Windows 7 64-bit.

When I attempt to use the Adobe Downloader, I get Error 101. When I got the files from Direct Download, I was still unable to extract them through the Adobe installation software. When I attempted to extract the files using WinRAR, I got an error message stating that they are corrupt files. I've attempted to extract the files and download the files on all three of my harddrives (SSD, HDD & portable HDD) and keep getting the same messages.

I'm on an administrator account. I am not attempting to extract them to My Programs or any other folder where I would not have write permissions, and I undoubtedly have enough space for the install. Any ideas where I might be going wrong?

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correct answers 1 Correct answer

Community Beginner , Jul 17, 2012 Jul 17, 2012

Well, in case someone happens to have a similar problem... I downloaded it to my laptop instead & then copied the files onto my external HDD. The installation worked without a hitch. It seems for whatever reason the .7z file would not download properly on my PC regardless of what method or browser I used, or which drive I DLed it to... Obviously a cause for concern on my end, but for the time being, at least it's finally working.

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LEGEND ,
Jul 16, 2012 Jul 16, 2012

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Try anotehr browser and use the alternate download method without the download manager or as explained here: Direct Downloads

Mylenium

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Community Beginner ,
Jul 16, 2012 Jul 16, 2012

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Hey, thanks for the reply. I tried using Firefox & Internet Explorer but am now getting a message saying:

Access Denied

You don't have permission to access "http://trials2.adobe.com/AdobeProducts/DSST/CS6/win32/DesignWebPremium_CS6_LS16.exe?" on this server.

Reference #18.c7961645.1342470064.46f936

I'm guessing it might be because I already attempted the direct download 4 times yesterday. It is also displaying the same message in Chrome (the browser I was attemping the downloads on yesterday).

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Adobe Employee ,
Jul 16, 2012 Jul 16, 2012

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Please reread the directions on the Prodesigntools.com web site.  You are receiving the Access Denied message due to not having the proper cookie set by initiating a download through the normal process.  You will need to follow the directions on the site prior to clicking on the download link.

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Community Beginner ,
Jul 17, 2012 Jul 17, 2012

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I went to the extreme of doing a fresh install of Windows, but the problem is persisting. Once again, I tried downloading it to all three hard drives & am still getting the same error. Using the direct download method, it is a slightly different error now, but not installing nevertheless. It goes from 1% to 99% (almost instantaneously) and says to make sure I have privileges to write to the folder. I have tried with multiple folders and none of them have worked.

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Community Beginner ,
Jul 17, 2012 Jul 17, 2012

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On a related note, would it be possible to use the key from my Design & Web Suite on individual products or does it specifically have to be on the suite?

Edit: I tried copying the files over my external harddrive and attempting the install on another computer. It had the same issues. I will be attempting to download the files on the other computer and installing them here now & will update you on what happens.

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Community Beginner ,
Jul 17, 2012 Jul 17, 2012

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Well, in case someone happens to have a similar problem... I downloaded it to my laptop instead & then copied the files onto my external HDD. The installation worked without a hitch. It seems for whatever reason the .7z file would not download properly on my PC regardless of what method or browser I used, or which drive I DLed it to... Obviously a cause for concern on my end, but for the time being, at least it's finally working.

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