Issue Definition: Adobe reader is crashing when trying to print on windows server 2003.
we have created ticket with Micorsoft & they recommended the below
send the dump files to The Vendor "Adobe" should look into it and provide with patch or upgraded version for resolution of the plug-in.
I am sending you the dump analysis . If you have any question or want to discuss this case please email me (address removed by host)
The plug-in “ADMPlugin.apl” is making a COM call that has been addressed in the patch.
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00 002deb54 0484995e 04897478 00000000 00000015 0x528ef
01 002dec2c 7d947fbd 7dbf8018 000e02d8 00000018 ADMPlugin!PluginMainHandler+0x24bf1
02 002dec80 7d947fbd 00000001 00000000 002ded2c user32!DefWindowProcW+0x86 (FPO: [Non-Fpo]) (CONV: stdcall)
03 002decf0 7d94759c 7d94757c 00000018 7dbf7b49 user32!DefWindowProcW+0x86 (FPO: [Non-Fpo]) (CONV: stdcall)
04 002ded58 7d94aee9 00308ddc 7dbf7b49 000e02d8 user32!UserCallWinProcCheckWow+0x145 (FPO: [SEH]) (CONV: stdcall)
05 002ded90 7d94af0f 7dbf7b49 000e02d8 003a0043 user32!CallWindowProcAorW+0xaa (FPO: [Non-Fpo]) (CONV: stdcall)
06 002dedb0 00730074 00610020 0064006e 00530020 user32!CallWindowProcW+0x1b (FPO: [Non-Fpo]) (CONV: stdcall)
07 002dee24 04837188 7d9472d8 000e02d8 00000018 0x730074
08 00000000 00000000 00000000 00000000 00000000 ADMPlugin!PluginMainHandler+0x1241b
0:000> lmvm ADMPlugin
start end module name
047b0000 0490c000 ADMPlugin # (export symbols) ADMPlugin.apl
Loaded symbol image file: ADMPlugin.apl
Image path: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\SPPlugins\ADMPlugin.apl
Image name: ADMPlugin.apl
Timestamp: Wed Apr 04 05:10:05 2012 (4F7BBB8D)
CheckSum: 001631FD
ImageSize: 0015C000
File version: 10.1.3.23
Product version: 10.1.3.23
File flags: 3 (Mask 3F) Debug Pre-release
File OS: 4 Unknown Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04e4
CompanyName: Adobe Systems Incorporated
ProductName: Adobe Dialog Manager
InternalName: ADM
OriginalFilename: ADM.aip
ProductVersion: 10.1.3.23
FileVersion: 10.1.3.23
FileDescription: Adobe Dialog Manager
LegalCopyright: Adobe Systems Incorporated © 2003-2012
0:000> vertarget
Windows Server 2003 Version 3790 (Service Pack 2) MP (8 procs) Free x86 compatible
Product: Server, suite: TerminalServer
kernel32.dll version: 5.2.3790.4480 (srv03_sp2_gdr.090321-1244)
Machine Name:
Debug session time: Mon Jul 16 05:04:33.000 2012 (UTC + 2:00)
System Uptime: 3 days 14:54:00.288
Process Uptime: 0 days 0:00:02.000
Kernel time: 0 days 0:00:00.000
User time: 0 days 0:00:00.000
0:000> r @eip
eip=000528ef
0:000> ub 000528ef L30
^ Unable to find valid previous instruction for 'ub 000528ef l30'
0:000> u 000528ef
000528ef ?? ???
^ Memory access error in 'u 000528ef'
