Skip navigation
Malo58
Currently Being Moderated

Is it Adobe Policy

Jul 16, 2012 1:25 PM

Tags: #disappointed #unhelpful #incompetent

Is it adobe policy if they cannot resolve the issue when dialling to help try and resolve it to leave the conversation

1 without resolving the issue?

2 To change settings on your PC/laptop and not put them back?

 

I must say this is the first time that I have requested help and from a corporation like Adobe I expected 1 the staff to be able to resolve the issue or if not to inform you that this cannot be done and we will get back to you with a resolution But to be left in the dark with person just logging off with no further help. VERY Unprofessional!!

 
Replies
  • Currently Being Moderated
    Jul 16, 2012 1:34 PM   in reply to Malo58

    This isn't the forum to post that kind of gripe, although I can see why it angers you.

     

    Perhaps you could describe your problem here instead. Maybe one of us could help you with it.

     

    Hal

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 16, 2012 1:44 PM   in reply to Malo58

    What application are you talking about and what is the problem. we may be able to help.

    As Hal mentioned these are user forums with usually helpful users helping each other.

     

    If I knew the product you were calling about I could pass the information to someone in Adobe who could address your issue or point you in the right direction. When using forums always supply as much detailed information as possible.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 16, 2012 1:45 PM   in reply to Malo58

    Like I said above, if you post your problem (in more detail than you did), someone may be able to help you. What, exactly, happens. What error messages do you get. What are you doing to post the images? What version of Lightroom are you using?

     

    Hal

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 16, 2012 1:58 PM   in reply to Malo58

    Let me get someone to help you Malo.........

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 16, 2012 4:31 PM   in reply to Malo58

    Hi Malo,

     

    Sorry to hear of the initial experience and frustration leading to this forum posting.

    Go ahead and try with them again in the morning if you have the energy for it, if not then we can certainly look into finding a resolution for you here on the forums.

     

    So, if the call doesn't resolve the flickr authorization issue then come back here and we'll move forward in search of a resolution.

     

    My guess is probably what the agent had started to look into, checking to see if there are any firewalls or popup blockers that might be disabling the content from loading on the Flickr Lightroom authorization page.

     

    Perhaps even setting a different browser (i.e. firefox or Chrome) as the default before retrying the flickr authorization may resolve it for you as well.

     

    Let us know how it goes, and if it gets resolved, let us know what the fix was!

    Thanks!

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 16, 2012 9:15 PM   in reply to Pete.Green

    Thanks Pete!!

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 2, 2012 9:02 AM   in reply to Geoff the kiwi

    Was there a resolution to this problem. I have the same (or similar) problem. I recently upgraded LR 3.6 to 4.1 and noticed when I attempted to publish photos to Flickr that it failed. Upon looking at my settings I noticed the Authorized button was available. I click on Authorize, takes me to a page from Flickr to confirm that I want to authorize but when I click to confirm a page cannot be displayed message appears with the URL: lightroom://com.adobe.lightroom.export.flickr/#?oauth_token=721576308 63685382-4ec6eff2e271d694&oauth_verifier=da8201c71e033d38. I attempted several times and flushed my Internet cookies. I also disabled the Flickr add-on, restarted LR, enabled the add-on, but no luck. The only option I have left to try is to remove the flickr account and recreate it, however I really don't want to do this since I will lose all the images that are already posted and to re-add those would cause duplicates to appear in Flickr. Any help would be appreciated.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 2, 2012 6:25 PM   in reply to Ca.morgan25

    Hi,

     

    I don't use Flicker but had a similar problem with Facebook and the issue was noted here: http://forums.adobe.com/message/4309520#4309520

     

    You may be able to manually copy the URL you get from MS IE in the page cannot be displayed message (i.e. lightroom://com.adobe.lightroom.export.flickr/#?oauth_token=721576308 63685382-4ec6eff2e271d694&oauth_verifier=da8201c71e033d38) the  into the Flicker Authorization URL in Lightroom.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 3, 2012 7:52 AM   in reply to BKKDon

    Thank you. I will give this a try

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points