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skay
Currently Being Moderated

Adobe Drive 4 install failed

Jul 16, 2012 8:18 AM

Hi,

 

I tried installing Adobe Drive 4  on a few machines, but all got same errors:

 

----------- Payload: {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} Adobe Drive 4 x64 4.0.0.0 -----------

 

ERROR: DW030: Custom Action for payload {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} Adobe Drive 4 x64 4.0.0.0 returned error. Failing this payload.

 

----------- Payload: {C3BC3DF1-83AB-4808-A672-474E15340D4B} Adobe Drive 4 4.0.0.0 -----------

 

ERROR: DW030: Custom Action for payload {C3BC3DF1-83AB-4808-A672-474E15340D4B} Adobe Drive 4 4.0.0.0 returned error. Failing this payload.

 

 

 

ERROR: DW050: The following payload errors were found during install:

 

ERROR: DW050: - Adobe Drive 4 x64: Install failed

 

ERROR: DW050: - Adobe Drive 4: Install failed

 

What could be wrong with my installation?

 

Thanks.

 
Replies
  • Currently Being Moderated
    Jul 16, 2012 6:59 PM   in reply to skay

    This is because there is no CS6 product (photoshop, illustrator, indesign) installed on those machines.

     
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    Jul 16, 2012 7:02 PM   in reply to skay

    Hi,

     

    Please make sure one of PS, ID, IC, AI CS6 products installed prior to Adobe Drive CS6 installation, the installation error message is not user friendly due to some design limitations, we are working to change in in the future releases

     

    Thanks

     

    Gang

     
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  • Currently Being Moderated
    Nov 7, 2012 12:11 AM   in reply to skay

    I also have that error when installation.Most common codes are DW030 and DW050.

     
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    Nov 8, 2012 3:20 AM   in reply to BingKBMMAdobe

    Hi

     

    Did you try the fix I just mentioned in my previous reply? thanks

     

    Please make sure one of PS, ID, IC, AI CS6 products installed prior to Adobe Drive CS6 installation, the installation error message is not user friendly due to some design limitations, we are working to change in in the future releases

     
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    Nov 20, 2012 5:46 PM   in reply to bli@adobe.com

    If you just want to use Drive to make a connection to CQ5, is that possible?  Or is it using functionality from Bridge?

     
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    Nov 20, 2012 5:55 PM   in reply to bwp123

    Yes, it is possible if one of PS, ID, IC, AI CS6 products installed prior to Adobe Drive 4 installation.

     

    Once Drive 4 installed successfully, you can operate the assets on CQ5 through Drive extension node in Bridge

     
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    Aug 8, 2013 5:24 AM   in reply to Gang_Z

    I have the same issue:

     

    ----------- Payload: Adobe Drive 4 x64 4.0.0.0 {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} -----------

     

    ERROR: DW030: Custom Action for payload Adobe Drive 4 x64 4.0.0.0 {8FD3F709-5124-400D-9AB5-A3B58C1AB8DB} returned error. Failing this payload.

     

    ----------- Payload: Adobe Drive 4 4.0.0.0 {C3BC3DF1-83AB-4808-A672-474E15340D4B} -----------

     

    ERROR: DW030: Custom Action for payload Adobe Drive 4 4.0.0.0 {C3BC3DF1-83AB-4808-A672-474E15340D4B} returned error. Failing this payload.

     

    ---------------------------------------------------------------------- ---------------

     

    I've a test version of photoshop installed. Is installation of full version necessary to install Adobe Drive 4?

     
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  • Currently Being Moderated
    Aug 8, 2013 7:56 AM   in reply to tigertree1

    Do you have a trial version of Photoshop CS6 installed? Or a trial version of Photoshop CC? Adobe Drive 4 only works with CS6 products. If you want to use Drive with the CC versions of the products, you need to download and install Adobe Drive CC (version 5) which was recently release on 31 July.

     
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