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SmartShape (box with up arrow) bug

Jul 12, 2012 4:02 AM

Tags: #shape #controls #smart #captivate_6



I'm using Captivate and am having problems with one of the SmartShapes (the others work fine).


The yellow controls do not have the correct behaviour (they follow imaginary lines and prevent me from giving the arrow the required dimensions).


Here is a screenshot. As you can see, I managed to get the yellow controls somewhere they should not be.box_up_arrow_buggy_controls.PNG

That's it. Do you know what I could do to use this shape?





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    Jul 12, 2012 5:43 AM   in reply to bbc01

    Its working fine at my end.Try and delete it and apply again,or it still dosent work,try that in a new project.

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    Jul 16, 2012 6:31 AM   in reply to bbc01

    You are correct, the editing points (yellow ones) are not behaving well at all. I have checked it out. You should log a bug.


    Do you heed the smart shape as a container for text? If not, you could use one of its brothers and rotate it, but if you need text, that will be rotated as well.


    The other workaround is to convert it to a freeform shape and edit the points then. More work, I know....



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    Jul 16, 2012 10:38 PM   in reply to bbc01

    Hi Betrand,

              This is a bug in Captivate 6. Here is the solution to make it work:


    1) Download the xml present in Link -->

    2) Go to AutoShape folder present under Gallery inside Captivate install location.

         For my Win7 64 bit --> "C:\Program Files\Adobe\Adobe Captivate 6 x64\Gallery\AutoShape"

    3) Take the backup of S2_12_UpArrowCallout.xml present in AutoShape folder.

    4) Replace S2_12_UpArrowCallout.xml with the one downloaded from sure the name is same)

    5) Re-Launch Captivate6.

    6) Insert Up Arrow call out smart shape and handles should work fine.



    For any querries you can contact me at





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    Jul 17, 2012 12:59 AM   in reply to Sankaram

    Hi Sankaram,


    I will tweet the link, so that other users can download the bug-free shape. Please try to spread this by all means... perhaps using CP-blog?



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    Jul 17, 2012 1:48 AM   in reply to Lilybiri

    Hi Lieve,

         Sure we will do that.




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