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Acrobat CC CS6 closes shortly after opening

Jul 17, 2012 9:51 AM

To add to my problems in Creative Cloud CS6 - Acrobat, today everytime I open a pdf it stays open for about 10 seconds and then automatically closes. I have never experienced this before. Is this more of the new & improved version?

 

This just started today.

 
Replies
  • Currently Being Moderated
    Jul 17, 2012 9:56 AM   in reply to cathykimball

    Hi Cathy,

     

    Do you get any dialog box after it closes? And is your Acrobat closing, or just the file you have open?

     
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  • Currently Being Moderated
    Jul 17, 2012 10:26 AM   in reply to cathykimball

    What version are you using, and what type of machine are you working on?

     

    Have you checked for any Acrobat updates? Help > Check for updates

     


     
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  • Currently Being Moderated
    Jul 17, 2012 10:52 AM   in reply to mjarrott

    So, this thread sounds similar to your problem... these people describe a pdf opening, closing immediately, and after that Acrobat will not run anymore. (May or may not be the same problem you're having). Here is the solution from that thread:

     

    "OFFICIAL FIX FOR THIS PROBLEM --- THIS IS WHAT I GOT DIRECTLY FROM ADOBE SUPPORT --

     

    Please view transcript

     

    Raghu: Hi Matt .

    Raghu: I have received your query. Please allow me a moment to verify your account and to review the details of your request.

    Raghu: I  understand that you are unable to open Acrobat X on Windows 7.

    Raghu: Am I correct ?

    Matt Lok: yes but it worked before

    Matt Lok: and all the other apps on the cs6 master suite works

    Raghu: Okay, I'll be glad to assist you with that.

    Raghu: Please navigate to C:\program files(X86)\Common files\Adobe\Adobe PCD.

    Matt Lok: ok

    Raghu: Open Cache folder.

    Matt Lok: ok i see 1 file - cache.db

    Raghu: Please move it to desktop.

    Matt Lok: ok done

    Raghu: Please open Photoshop from CS 6 suite.

    Matt Lok: ok i opened the x64 version of photoshop

    Raghu: Click on 'Help' > 'deactivate'.

    Matt Lok: ok it's deactivated

    Raghu: Please close it and open it back and activate it.

    Matt Lok: ok i signed in to the adobe account and then it launched photoshop

    Matt Lok: deactivated is greyed out

    Raghu: Okay fine, please open Acrobat X now.

    Matt Lok: ok i opened it and now it said 30 day trial

    Raghu: Do you have the option for 'License this software' ?

    Matt Lok: yes

    Raghu: Click on that please.

    Raghu: Any issues ?

    Matt Lok: i just did the activation

    Raghu: Okay please let me know if any issues.

    Raghu: Are we still connected ?

    Matt Lok: yes

    Matt Lok: just testing

    Matt Lok: it seems to be ok

    Raghu: Great.

    Matt Lok: but is this a permanant fix

    Matt Lok: or do i have to do this again later

    Raghu: Please close Acrobat X and open it to test once again.

    Matt Lok: seems to be ok now

    Raghu: This is a permanent fix Matt.

    Raghu: Acrobat X will work without any issues.

    Matt Lok: ok great

    Raghu: No need to worry about it.

    Raghu: Is there anything else I can help you with?

    Matt Lok: that's about it, everything else works 100%. Thanks again for helping

     

    "

     

    I hope this helps you out,

    Michael

     
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  • Currently Being Moderated
    Jul 20, 2012 10:38 AM   in reply to cathykimball

    The engineering team here at Adobe have resolved the issue. Follow these steps and it should correct the problem with Acrobat.

     

    • Deactivate one of the other CS6 products (such as Photoshop CS6) on the system by going to Help > Deactivate
    • Reboot the computer
    • Reactivate the prior CS6 product by signing in with your Adobe ID
    • Acrobat X should launch successfully

     

    I hope your frustrations disappear!

     

    Michael.

     
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