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Rumplebum
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Why are photos which I saved as jpeg unable to open?

Jul 17, 2012 12:34 AM

I understand layers but sometimes I need photos for the web in jpeg format. I have always been able to choose which format I want my photos saved it. Unfortunately I have now got Element 10 and only 1 in 10 photos actually do save in jpeg format, although I go through the same save procedure every time. Many photo files have a white, blank front and do not open. Properties reveal they are File format. Even the name I give them changes and only shows up a few letters ... not the name I typed in. You are my last hope, I think I have tried every avenue...it is either the wrists or the window next!

324 Views   2 Replies   Latest reply: Rumplebum, Jul 17, 2012 11:06 PM
 
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  • Brett N
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    1. Brett N,
    Jul 17, 2012 8:34 AM   in reply to Rumplebum
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    You can save a file with layers as a JPEG, but you have to use File > Save As and specify JPEG from the File Format list. Your layers will be flattened in the JPEG.

     

    If you have multiple listings for JPEG in the File Format list, then you likely have an issue with plug-ins. Make sure you aren't loading plug-ins from a previous version into Elements 10.

     

    If the name you are attempting to save as is not working completely, make sure you are not using periods ( . ) in the name. Use underscores ( _ ) or hyphens ( - ) instead. A period followed by 3-5 characters can be considered a file extention by the system. An 3.5 letter combination that is not recognized by the system will report that they have a generic "File Format". Likely, all you have to do is rename your files so that they have no periods except just before the end, followed by "jpg" and everything will work.

     
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  • Rumplebum
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    2. Rumplebum,
    Jul 17, 2012 11:06 PM   in reply to Brett N
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    Thank you, Thank you, Thank you! You are my hero Brett. I can't believe the answer was so simple and you explained it clearly and without making me feel like an idiot. I did use the period (.) when naming my files!

    You can't believe the hours I have spent on this....and the tears spent. I hope the Adobe gods read this because I have made expensive phone calls, received two promises of call backs but none received, sent many questions to Adobe for help but just received lists of "where to go!". You are the only person who gave me an answer......and it was correct. I would like to give you a million points.

     
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