Adobe Community: Display will not go to "high"

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1. Eugene Tyson,

Jul 18, 2012 6:56 AM in reply to Sara.Reese

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If it's for every document, old and newly created - try resetting your preferences

http://forums.adobe.com/thread/526990

If it's only in one document try fixing corruption in the document

http://forums.adobe.com/thread/526991

See if that helps

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2. Sara.Reese,

Jul 18, 2012 7:19 AM in reply to Eugene Tyson

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Hi in windows 7 when you go into C:\Users\User there is no AppData after that? so couldn't do that method,

but did it your other way, (holding cntl, alt and shift) and that worked sort of ... except it has now knocked out my mouse preferences. Does indesign CS6 not support side-scroll mouses with zoom? When I put the side-scroll and zoom options back onto the mouse (instead of just standard up and down) the display goes back to "fast view" again in Indesign?

I have a logitech LS1 mouse and windows 7.

thanks

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3. Eugene Tyson,

Jul 18, 2012 7:26 AM in reply to Sara.Reese

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This is the first I've ever heard of an issue with a mouse causing issues.

I'd try:

A different mouse

A different Driver for the mouse causing the issue(check the logitech site or talk with their support)

I'd try turning off Aero in the Windows http://www.howtogeek.com/?post_type=post&p=216

See if those help

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4. Peter Spier,

Jul 18, 2012 7:38 AM in reply to Sara.Reese

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I also use Logitech mice (currently an LX3) on Windows 7, and I frequently get a low-res preview (in all versions of ID) after side scrolling with the wheel. I would say the display is more like "typical" rather than "fast," though -- fast is gray boxes instead of image previews.

ID and mice just don't seem to always get along. Ask users of the Mac Magic Mouse.

I've found I can "fix" the problem by pressing the Alt + Spacebar to get the hand tool and click anywhere, or use the hand tool or one of the window scroll bars to move the view. In some versions the "cure" sticks for the rest of the editing session on that file.

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5. Peter Spier,

Jul 18, 2012 7:46 AM in reply to Sara.Reese

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Sara.Reese wrote:

Hi in windows 7 when you go into C:\Users\User there is no AppData after that? so couldn't do that method,

AppData is a hidden folder by default. You need to use Tools > Folder Options... in Explorer to display hidden and system files and folders to make it visible

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6. Sara.Reese,

Jul 18, 2012 7:49 AM in reply to Peter Spier

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Peter, thankyou. that worked great!

The mouse worked perfectly well in all other adobe programmes except indesign so was dubious it was a mouse problem. Turning off Aero also made no difference.

But the Alt and Spacebar def worked great!

Have just gone from Mac to PC and the side scroll on the magic mouse i found was tempremental, hence going with the side scroll that works great in illustrator, was just surprissed to have such a problem with it in indesign.

thanks tho,

very helpful!

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7. Peter Spier,

Jul 18, 2012 7:55 AM in reply to Sara.Reese

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I filed a bug on this a few months ago, but it doesn't look like it's going to get fixed anytime soon.

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8. Sara.Reese,

Jul 18, 2012 7:59 AM in reply to Peter Spier

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ahhh.... thats a shame! thats gona be annoying to have to keep doing that everytime!

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9. Eugene Tyson,

Jul 18, 2012 8:03 AM in reply to Sara.Reese

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Peter, did you talk to Logitech support?

I remember I had an issue with another piece of software and my graphics card, I emailed both of their support in the same email, and a few weeks later I was issued with a new driver.

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10. Peter Spier,

Jul 18, 2012 8:12 AM in reply to Eugene Tyson

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That's a good idea. Hasn't bothered me enough to do it yet, but I will definitely consider it.

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11. Sara.Reese,

Jul 18, 2012 8:31 AM in reply to Peter Spier

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I have just contacted Logitech, so will see what they say! thanks for you help guys.

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12. Sara.Reese,

Aug 7, 2012 5:09 AM in reply to Sara.Reese

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Hello, after contacting Logitech, and trying numnerous different solutions, they have come to the conclusion that Adobe is the issue as I suspected and have received the below message from Logitech:

Adobe products as well as some CAD programs are somewhat special snowflakes when it comes to how they expect button assignments to be handled and they sometimes do not play nice with SetPoint. The problem is without any input from Adobe or whichever company makes the software we cannot fix the issue because we do not know what is causing the issue, we are not familiar with the coding of this software.
So unfortunately, Adobe would need to contact Logitech with this and provide pointers, otherwise this and other issues cannot be fixed.
Can you please let Adobe know and ask Adobe to contact Logitech?

Do you know how I contact Adobe with the above and to who exactly?

thanks, Sara.

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13. Peter Spier,

Aug 7, 2012 6:32 AM in reply to Sara.Reese

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I'm afraid I don't have an answer for who to contact. I know the ID team is at least aware of the problem (I reported it last year), but I don't think it's high enough priority to get much attention at the moment.

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14. Sara.Reese,

Aug 7, 2012 7:12 AM in reply to Peter Spier

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Ok how did you report it? I will do the same with the Logitech message attached, so i can atleast tell logitech it has been forwarded to adobe.

thanks

Sara.

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15. Peter Spier,

Aug 7, 2012 7:19 AM in reply to Sara.Reese

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You can use the bug form: Adobe - Feature Request/Bug Report Form, or if you want to spend some money open a support case so you get to talk to someone and get a case number. Whether that would get you more attention, I can't say. If you are paying for a service contract already, I'd definitely open a support case, though.

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16. Sara.Reese,

Aug 7, 2012 7:53 AM in reply to Peter Spier

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I have submitted a bug report including the info from Logitech too. So will see if we get a response!

thanks Peter for your help again.

Sara.

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Display will not go to "high" - its stuck on "fast"

Jul 18, 2012 6:53 AM

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