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CS5/CS6 Illustrator suitcase font problems

May 14, 2012 8:42 AM

Tags: #illustrator #cs5 #adobe #mac #bug #cs6

We have been having incompatibility issues with Suitcase fusion 3 and Illustrator CS5 from months now. Now Illustrator CS6 has launched, we are having the same issues.

Upon startup we load all our suitcase fonts then open Illustrator CS5, We also have to have auto activation turned completely off as it is too unpredictable. I would say 40% of the time fonts will load correctly and no issues will occur. The rest of the time the fonts load but in Illustrator a warning message is displayed when a text box is clicked:

'This text was created in a different version of Illustrator. Editing the text may cause some changes to your text layout. Basic formatting will not be affected. Do you want to continue?'

If the message is clicked 'OK' the text will reflow and the text box will bust with a small red plus symbol in the bottom right hand corner

If I quit Illustrator without saving and reopen, the message will not be displayed and no reflow will occur.

So its as if Illustrator cannot load the fonts from Suitcase correctly 100% of the time the first time it is opened.

Also if the document is saved when the fonts are not loaded correctly the error will be saved into the document, meaning any other Mac that opens that file, regardless of the fonts they use, will have the error appear.

Does Adobe have a fix for this? Is Suitcase fusion 3 incompatible with CS5+6?

4678 Views 4 Replies Latest reply: Tom Usrey, Jul 18, 2012 8:32 AM

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1. Jesseham,

May 14, 2012 7:30 PM in reply to Liam-Prestige

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Maybe not the most helpful answer but I stopped using Suitcase years ago and moved over to Linotype's FontExplorer. The decision was based on similar issues to the one you're having. I remember always having to open documents, then close them, then reopen them in order to get the fonts to activate.

Since you're not using activation, I have no idea why a font that is supposed to be open is not recognized by Illustrator until after restarting Illus. It's possible that your font caches are corrupt, you can easily clean them to see if that's the issue. Doubtful since you seem to indicate that it's affecting multiple machines, but you never know.

What version of Illustrator were the files created in? There was a change to the type engine with, I think, CS2 that would cause that warning to come up, but even that wouldn't explain why it would only come up once.

I don't know that anyone here is still using suitcase, most having moved to Font Agent Pro or FontExplorer but maybe someone will chime in.

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2. Liam-Prestige,

May 15, 2012 12:18 AM in reply to Jesseham

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Thank you for your reply,

I have cleaned the font cache a few times now with a few different application and it seems to make no difference.

The issue seems to only occur the first time Illustrator is launched for the duration of that session, if I quit illustrator and relaunch Illustrator the issue goes away, so it really does seem Suitcase cannot communicate with Illustrator properly.

Is the general consensus on here to stear away from suitcase because of similar font issue problems?

incidentally if I delete suitcase and use Font explorer lino type I dont get any issues really.

Here is the screen shot of the warning

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3. PrepressPro1,

Jul 18, 2012 8:22 AM in reply to Liam-Prestige

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Finding the same issue here. This is not an issue using Ill CS4, only when we run CS5-CS6 does this issue show up. We will have to explore other font utiltiies given suitcases foibles.

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4. Tom Usrey,

Jul 18, 2012 8:32 AM in reply to Liam-Prestige

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Has anyone contacted Extensis, the maker of the software?

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