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FlippinDesigner
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Acrobat X Installation failures

May 23, 2012 5:29 PM

Hi guys, Please bare with me, i'm having a number of installation issues on one of my computers (but not the other)

 

I am installing the entire CS6 suite, which has gone well, except for Acrobat X

 

 

System Specs

Windows 7 Professional 64bit

16Gb Ram

128Mb SSD

Intel i7 2600

 

The full Story:

  1. I was installing the suite, the computer crashed and froze while installing the CS6 suite i belive it froze on Acrobat
  2. I rebooted it and installed again.  Everything went well except for Acrobat X which gave errors similar to the one below
  3. I rebooted into Safe mode and tried installing Acrobat X only, through there.  BSOD!
  4. I have followed the recommendations for Error 1310 to the letter and have checked and changed permissions,  I've watched the Config.msi folder during installation and it is certainly not the problem (Files are created, written to, and removed during the failed install exactly how they would eb expected)
  5. I have even had an Adobe employee log in and try to install the Trail version of Acrobat X etc....
  6. I have tried installing it from CS5.5 Installation files in case it was a corrupt file....  All three installers have failed.
  7. I can't think of anything else to do.
  8. Should i install Acrobat Pro 9 from CS5? and then try installing Acrobat X again?  Should i reinstall windows?

 

 

 

Latest Error Code

 

Exit Code: 6

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DW066 ...

 

-------------------------------------- Summary --------------------------------------

 

- 0 fatal error(s), 3 error(s), 2 warning(s)

 

WARNING: DW066: OS requirements not met for {402F6F2E-5683-491C-977D-0CA599A07CAF} CS6 Design and Web Premium 6.0.0.0

 

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0

 

----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

 

ERROR: Error 1328.Error applying patch to file C:\Config.Msi\PTB3CF.tmp.  It has probably been updated by other means, and can no longer be modified by this patch.  For more information contact your patch vendor. 

 

ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1328.Error applying patch to file C:\Config.Msi\PTB3CF.tmp.  It has probably been updated by other means, and can no longer be modified by this patch.  For more information contact your patch vendor. 

 

ERROR: DW050: The following payload errors were found during install:

 

ERROR: DW050:  - Acrobat Professional: Install failed

 

---------------------------------------------------------------------- ---------------

 
Replies
  • Currently Being Moderated
    May 24, 2012 4:33 AM   in reply to FlippinDesigner

    Try the below mentioned article and check if that helps.

     

    http://helpx.adobe.com/acrobat/kb/update-errors-acrobat-reader-windows .html

     

    In case you still have the issue, i'll prefer you to uninstall acrobat completely from the machine by running it's uninstaller and then run the Acrobat Cleaner Tool.

     
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  • Currently Being Moderated
    May 24, 2012 4:36 AM   in reply to FlippinDesigner

    Error 1603, is a generic error that might be due to  error 1328. So, check the below article as well in case of same issue.

    http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs5-produc ts.html

     
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  • Currently Being Moderated
    Jun 1, 2012 3:36 PM   in reply to FlippinDesigner

    I'm going through the same BS. How did they install to a different folder - the Adobe Application Manager doesn't have any settings options? Okay, I see the install location field in Preferences under my name. The last reinstallation attempt worked, but that only worked for a day before I again got the 130:11 error and couldn't launch the app. This is costing me billable hours.

     
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  • Currently Being Moderated
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    Jul 18, 2012 9:59 AM   in reply to FlippinDesigner

    I am having the same issue with a different error having to do with it not being able to find the MSI file, so it sounds like there is a disconnect between where Windows is putting it and where the Adobe installer is expecting it.  I was on the phone with support the other evening, the guy put me on hold and 15 minutes later the call dropped. :-(  I will try some of the suggestions here first and then try support again.

     

    I am also having an issue in all the CS6 Design Standard programs with "Updates."  It says it cannot connect to the server.  I've tried turning off all the firewalls, to no avail.   Kind of frustrated with this update.  Although Adobe has been great through the years and has taken care of me when I've needed support or some leeway.

     

    Steve

     
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  • Currently Being Moderated
    Jul 18, 2012 10:05 AM   in reply to augie_doggie

    Augie_Doggie I would recommend you start a new thread as this one was on a different error message.  If you can include the error message you are receiving it would be appreciated.  If you can also include your case number it will allow myself and other Adobe Employee's to review your previous interaction with our support team.

     
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  • Currently Being Moderated
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    Aug 6, 2012 3:11 PM   in reply to FlippinDesigner

    I was getting error 1603 all day today trying to install Acrobat Pro X on my PC Laptop. The 1603 was in conjunction with 1310. It was the msi thing, so I made sure all the permissions were right, etc etc. I have SP1 for Windows 7 so I'm good there.

     

    It turns out that after trying everything else, I came across this thread about where it wants to install isn't where it should install. The default install folder is C:\ProgramFiles\Adobe.

     

    Prior to my nearly 10th and final install attempt (the rest of CS6 installed fine), I decided to go into Windows Explorer to see the folder set up. In C:\ProgramFiles(x86)\Adobe is where all InDesign, Illustrator and Photoshop were installed whereas C:\ProgramFiles\Adobe\ has the 64-bit programs Photoshop, Illustrator, Bridge, and Media Encoder.

     

    So on this final installation attempt for today, I decided to change the location to C:\ProgramFiles(x86)\Adobe and that did the trick!!

     

    Had to share cuz I'm beyond thrilled that I don't have to deal with this anymore. Yay!!

     
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