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"Adobe Media Core CS5.5 has stopped working"

Jan 4, 2013 6:29 PM

Whenever I try to encode using the Quicktime-H.264 codec in Adobe Media Encoder, I get a crash that states "Adobe Media Core CS5.5 has stopped working". Also I have tried to encode using this codec directly within Premiere Pro with the "Export" button instead of the "Queue" button, but the encode doesn't progress and eventually locks up the application. I have downloaded the most current version of Quicktime, and have made sure that all of my Adobe products are up-to-date. Encoding with other Quicktime codecs such as "Animation" work, but the h.264 just will not.


What has me confused is that we just upgraded to new computers and did a clean install of CS5.5. Encoding with this codec works just fine on the old machines. Below you will see my system info as well as the error "Problem Signature". Any help to resolve this issue?


System info:


BOXX Technologies 3DBOXX W-8550

Dual Intel(R) XEON(R) CPU X5690 @3.47GHz Processors


NVidia 6000 GFX Card

NVidia Tesla C2075 GPU Core

Windows 7 Ultimate 64bit

CS5.5 Master Collection


Problem signature:


  Problem Event Name:    APPCRASH

  Application Name:    Adobe QT32 Server.exe

  Application Version:

  Application Timestamp:    4e331700

  Fault Module Name:    QuickTimeH264.qtx

  Fault Module Version:

  Fault Module Timestamp:    4f8f8abd

  Exception Code:    c0000005

  Exception Offset:    001f36bd

  OS Version:    6.1.7601.

  Locale ID:    1033

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

  • Currently Being Moderated
    Jul 18, 2012 8:27 AM   in reply to MP_75007

    Can you encode successfully to H.264 (not the Quicktime flavor)?



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  • Currently Being Moderated
    Jul 18, 2012 10:36 AM   in reply to MP_75007

    I asked because I wanted to make sure that you weren't having an issue regarding missing format capabilities.  As for the MOV-wrapped H.264, maybe the Tesla card is a problem?  I would try disabling the Tesla and letting the Quadro run by itself.



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  • Currently Being Moderated
    Jul 30, 2012 9:00 AM   in reply to Jeff Bellune

    I'm getting the exact same problem on a similar but older system.  I've reinstalled quicktime, and I'm about to reinstall CS6. Have you had any luck in getting this resolved?


    Edit: I finally called Adobe support about it, and they seemed geniunely stumped as well.

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  • Currently Being Moderated
    Jan 4, 2013 3:07 PM   in reply to MP_75007

    Just ran into the same problem today--gotta get some broadcast spots on the air!!!

    You guys from 6 months ago--please chime-in if you ever found a solution!

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