I can't install DVD 2 from Premiere Elements (Photoshop included in DVD 1). I reinstalled Windows and tried to install Premiere Elements again, but my DVD reader won't read the DVD even though I can't see any scratches (I have always move the DVD between the case and the DVD reader - nowhere else).
Is there any way to download the contents from the DVD? I can send photos of the DVD as "proof" and I use my serial number from the back of the case.
Are you saying that you were able to install the program on disc 1 but not the program on disc 2?
You don't say which operating system you're running -- but make sure you are installing the proper disc. Look at the fine print on the disc. One disc is for installing on a 32-bit operating system, another is for Windows 7 64-bit (no other 64-bit Windows) and another is for installing on a Mac.
The other two discs are content discs -- one for a PC and the other for a Mac.
The problem is that it won't read any of it. It just continues trying for minutes. I appears just like it would be a scratch on the disc but I can't find any.
I'm running Windows 7 Home Premium 64-bit which I upgraded from Vista 32 bit recently. I had it previously installed on the same computer but at that time running Vista 32 bit. The first disc installed fine in the Program Files (x86) folder (so I guess it's a 32 bit application) and I can run and use both Photoshop and Premiere.
The second disc is the content disc for Premiere Elements. It says nothing about 32 or 64 bit. I don't think I have actually used any of the stuff in the content disc before so this might not be a big problem, but I want to install the content disc just to be sure I'm not missing anything.
