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Preferences folder error (21::7) & (21::19) - AAE CS4 won't start

Jul 18, 2012 10:30 AM

Tags: #error #won't_launch #after_effects_cs4 #won't_start #preferences_folder

Whenever i boot the program i get these error messages:

 

After Effects error: finding preferences folder --- no such directory (-120).

( 21::7 )

 

After Effects error: internal verification failure, sorry! {preferences structure invalid}

( 21::19 )

 

After Effects can't continue: unexpected failure during application startup

Hope someone can help me out with this...

Error3.pngError2.pngError1.png

Here is my e-mail in case you want to answer me there (beyond.feedlike@hotmail.com)

823 Views   8 Replies   Latest reply: dodgeb2, Jul 19, 2012 11:18 AM
 
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  • dodgeb2
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    1. dodgeb2,
    Jul 18, 2012 10:41 AM   in reply to Frappe45
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    Once this happened to me. I restarted my computer and the problem was fixed. I don't know if it will work for you, but you should try.

     
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  • Frappe45
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    2. Frappe45,
    Jul 18, 2012 10:52 AM   in reply to dodgeb2
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    I've already rebooted my pc several times. The error is, unfortunately, still there :/

     
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  • dodgeb2
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    3. dodgeb2,
    Jul 18, 2012 11:01 AM   in reply to Frappe45
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    Do you remember messing with anything in the "support files" folder (the place where all the plug-ins, presets, and other important files are kept)?

     
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  • Frappe45
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    4. Frappe45,
    Jul 18, 2012 1:16 PM   in reply to dodgeb2
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    I don't think so. In case i did, though, and i don't remember doing so, is there any way i can check this or find the correct "support files" ? But, since I've reinstalled the product several times, I guess the missing files would have been installed, no?

     
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  • Dave LaRonde
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    5. Dave LaRonde,
    Jul 18, 2012 2:12 PM   in reply to Frappe45
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    Ah, you may have reinstalled, but did you do it properly?

     

    First, you need to un-register the software and  uninstall the software according to Adobe instuctions for your OS.

     

    Then -- and almost no one knows to do this -- you need to run the Adobe Cleaner Tool. 

     

    After you do this, you then reinstall the software and re-register.  Once that's done, you need to run the update for AE 9.

     
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  • dodgeb2
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    6. dodgeb2,
    Jul 18, 2012 2:13 PM   in reply to Frappe45
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    If you didn't change the support files, and you reinstalled the product, then yes, the missing files would have been installed. I guess that's not the problem. I don't have any more ideas, but hopefully someone will come along who does.

     
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  • Frappe45
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    7. Frappe45,
    Jul 19, 2012 7:27 AM   in reply to Dave LaRonde
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    I used the Adobe Cleaner Tool and reinstalled. The problem persists though.. :/

    A new thing I noticed is that when i install it, there is a message on the right of the screen with says:

     

    " Some of the optional items were not installed properly. "

    (translated this from Greek, so it may not be the 100% accurate words)

     

    Maybe my problem has something to do with this?

     
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  • dodgeb2
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    8. dodgeb2,
    Jul 19, 2012 11:18 AM   in reply to Frappe45
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    Yes, it probably has something to do with that.

     
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