Skip navigation
Currently Being Moderated

Please help me - Adobe doesn't.

Jul 16, 2012 11:11 PM

Even the Help Man in INDIA hung up on me this morning. Elements 10 on my lap-top will not open so I loaded it onto my pc. It works well but will not save in jpeg. The saved file but the icon is plain white and will not open and when I check its properties it is in a File format not jpeg. Adobe phone help did get me to save it in Windows Photo Viewer but that does not really help. I need it in jpeg and I want to see which photo it is before I open it. Can anyone advise me what to do, please.

 
Replies
  • Currently Being Moderated
    Jul 16, 2012 11:16 PM   in reply to Rumplebum

    File associations have nothing to do with Adobe software. Something on your system is ruining that stuff and if it's that severe, you may need to reinstall your operating system or at least spend some time manualyl editing your file associations - whichever is simpler or quicker.

     

    Mylenium

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 17, 2012 1:09 AM   in reply to Rumplebum

    Rumplebum wrote:

     

    The saved file but the icon is plain white and will not open and when I check its properties it is in a File format not jpeg.

    Then what is the saved file format?  Doesn't give the Save panel the option to select the file format?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 17, 2012 3:01 AM   in reply to Rumplebum

    Assuming that you are on Windows, can you try a repair install of Elements from Add/Remove Programs?

     

    There is also the possibility of malware; have you checked your system for malware?  If something starts acting so strangely, then there is always that possibility.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 18, 2012 2:48 PM   in reply to Rumplebum

    If you right click on the file and choose Rename, then add ".jpeg" without quotes to the end of the file name does it work?

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points