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10.6.8 and Creative Cloud

Jul 18, 2012 2:40 PM

I have tried at least 10 times to download InDesign CS6 without any success. At the very end of the download it gives me an installation error, and I've retried WAY too many times.

 

Any help? Running on 10.6.8 because I don't want to lose Quark 6.5 at this moment. That's why I need to work with InDesign.

 

Thanks!

1124 Views   15 Replies   Latest reply: mjarrott, Jul 25, 2012 1:31 PM
 
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  • mjarrott
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    1. mjarrott,
    Jul 18, 2012 2:54 PM   in reply to ronbud
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    Is there any error code? Could you post a screenshot?

     
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  • ronbud
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    2. ronbud,
    Jul 18, 2012 3:02 PM   in reply to mjarrott
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    Thanks for your quick reply. I believe the error code is -60. I guess I should have written it down, but thought it would correct itself in a subsequent attempt to download. I can post a screenshot if I download it again.

     
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  • ronbud
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    3. ronbud,
    Jul 18, 2012 4:43 PM   in reply to mjarrott
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  • Steve Werner
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    4. Steve Werner,
    Jul 18, 2012 5:41 PM   in reply to ronbud
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    Your last message was blank.

     
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  • ronbud
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    5. ronbud,
    Jul 18, 2012 9:09 PM   in reply to Steve Werner
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    I put a screenshot in that last message. I'll do it as an attachment this time. It came over as a .png file the first time. Here's a jpg version.

     
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  • John Waller
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    6. John Waller,
    Jul 18, 2012 9:24 PM   in reply to ronbud
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    Use the Camera icon in the forum toolbar to post an image:

     

    camera-icon.png

     
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  • ronbud
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    7. ronbud,
    Jul 19, 2012 1:56 PM   in reply to John Waller
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    Screen shot 2012-07-18 at 6.40.24 PM.jpg

     

    Does that help?

     
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  • mjarrott
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    8. mjarrott,
    Jul 19, 2012 2:00 PM   in reply to ronbud
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    Have you tried any solutions from this forum thread?

     

    Michael.

     
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  • ronbud
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    9. ronbud,
    Jul 24, 2012 3:37 PM   in reply to mjarrott
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    Michael,

     

    I ended up downloading the trial version of InDesign CS6 from adobe.com, and it works fine. But I'm not sure what happens after the trial period is over. It said to enter my Creative Cloud information, which I did, but still says trial version. We'll see in a month.

     

    Thanks,

    Ron

     
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  • mjarrott
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    10. mjarrott,
    Jul 24, 2012 4:33 PM   in reply to ronbud
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    Ron,

     

    What does the Help menu in your InDesign CS6 look like? Does it have a Deactivate option?

     

    Screen Shot 2012-07-24 at 4.32.19 PM.png

     

    Michael.

     
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  • mjarrott
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    11. mjarrott,
    Jul 24, 2012 4:43 PM   in reply to ronbud
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    Read this document, and try downloading the latest version of the Adobe Application Manager, here.

     

    This might work to bring your InDesign out of trial mode.

     

    Michael

     
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  • ronbud
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    12. ronbud,
    Jul 24, 2012 4:53 PM   in reply to mjarrott
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    Yes,

     

    It has a Deactivate option.

     
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  • mjarrott
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    13. mjarrott,
    Jul 25, 2012 9:56 AM   in reply to ronbud
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    Ron,

     

    I believe this means you are in the clear. Are you still receiving any trial messages? Sometimes it can take a little bit of time to work through the Adobe ID information for the trial version to change to the full subscription version.

     

    I had the trial version of Photoshop CS6 when I started my Creative Cloud subscription and it eventually changed for me. I even received an email with about 10 days left in my "trial" that it would expire soon, which was apparently just an error.

     

    Michael

     
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  • ronbud
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    14. ronbud,
    Jul 25, 2012 1:04 PM   in reply to mjarrott
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    Michael,

     

    Thanks for all your help on this. I'm not sure I'm "in the clear", but at least I have the software to learn it. I'm trying to get away from Quark Xpress since most printers have switched to InDesign. I used to know Pagemaker many moons ago, so I might be able to understand ID soon.

     

    I appreciate your tech support.

     

    Ron

     
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  • mjarrott
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    15. mjarrott,
    Jul 25, 2012 1:31 PM   in reply to ronbud
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    You're very welcome, Ron. Don't hesitate to post back if you experience any more problems.

     

    Michael

     
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