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Adobe Presenter freezing and Power Point crashing

Mar 5, 2012 2:41 PM

I have been using Adobe Presenter 7.0 with all of the patches (up to 7.0.6) in Microsoft Office Power Point 2007.  At times while recording, Adobe Presenter would freeze, then I would receive a message that the Adobe Presenter add-in caused a serious problem in Power Point and Power Point would need to shut down.  I would lose any recording work and changes that I had made since the last time that I had closed out the recording mode.  I did some troubleshooting, removing Adobe Presenter 7.0 and reloading it with the patches.  This did not help.  I also upgraded to 7.0.7.  It seems to be even worse now.  Any assistance would be appreciated!

1890 Views   11 Replies   Latest reply: John Alvord, Feb 5, 2013 9:50 AM
 
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  • VideoPep
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    1. VideoPep,
    Mar 5, 2012 7:35 PM   in reply to mompeters10
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    Hi,

     

    You are doing audio or video recording ?

    If you are doing audio recording then please keep mic level low. There is a know issue that if mic level high and overdrive the mic at time of recording then Presenter crash.

     
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  • mompeters10
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    2. mompeters10,
    Mar 6, 2012 8:37 AM   in reply to VideoPep
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    I am doing audio recording only.  The freezing doesn't happen while I am in the middle of recording.  It sometimes happens when I am listening to a recording and pause it.  The screen shows that it is paused, but the recording keeps playing back. I wouldn't think that mic level would be related to this.

     
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  • CT38CT
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    3. CT38CT,
    Jul 18, 2012 6:39 PM   in reply to VideoPep
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    I experience the audio crash when recording, so thanks for this comment... is there a headset you can recommend that allows one to maintain a low level?... by the way this never ocurred with 7.0.6 ... with 7.0.7 its constant, thinking of uninstalling ...

     

    i do think this is all related, 7.0.7 seems to have issues with recording audio , playing audio  and importing videos...

     
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  • ahill24
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    4. ahill24,
    Nov 12, 2012 2:23 PM   in reply to mompeters10
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    This is happening to me. What was the solution?

     
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  • mompeters10
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    5. mompeters10,
    Nov 12, 2012 2:50 PM   in reply to ahill24
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    After some troubleshooting with Adobe support, it still continued to happen.  After a brief break and return to recording, I had the same problem and just happened to find the following in a Google search: http://helpx.adobe.com/adobe-connect/kb/presenter-crashes.html.  So far (fingers crossed ) I have had no other incidents!

     
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  • ahill24
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    6. ahill24,
    Nov 13, 2012 6:43 AM   in reply to mompeters10
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    Thank you SO much. I have not had any issues this morning! Have a great day - mine is looking good now!

     
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  • John Alvord
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    7. John Alvord,
    Feb 5, 2013 5:45 AM   in reply to mompeters10
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    This might be just what I need, but the link is broken. Followed the "Link Broken" contact us as far down the rabbit hole as I had time to spend. Never did find the correct link.

     
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  • SP City
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    8. SP City,
    Feb 5, 2013 6:00 AM   in reply to mompeters10
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    Hi Adobe - I have same issue and need the link to the answer please!

     
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  • SP City
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    9. SP City,
    Feb 5, 2013 7:13 AM   in reply to mompeters10
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    Please can you tell us the answer - as there is no way to get to that link - many thanks

     
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  • Jorma Jennings
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    Jul 5, 2007
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    10. Jorma Jennings,
    Feb 5, 2013 8:59 AM   in reply to SP City
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    I believe this is the article: http://helpx.adobe.com/presenter/kb/powerpoint-presenter-7-crashes-rec ording.html

     
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  • John Alvord
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    11. John Alvord,
    Feb 5, 2013 9:50 AM   in reply to Jorma Jennings
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    Thank you. I had actually found this link through Google. I've shared it with my author who is experiencing the problem but have not yet heard back if it solved it or not. I appreciate the help.

     
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