Adobe Community: Lightroom not responding

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1. JimHess,

Jul 18, 2012 8:04 AM in reply to darl6451

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We need a little more information. Did this just start happening? Have you been able to use Lightroom in the past? Computer specs? Operating system?

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2. Keith_Reeder,

Jul 18, 2012 9:20 AM in reply to darl6451

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What's the error message?

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3. darl6451,

Jul 19, 2012 2:58 AM in reply to Keith_Reeder

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It just says adobe lightroom 64 bit has stopped working

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4. DdeGannes,

Jul 19, 2012 3:15 AM in reply to darl6451

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Check the following, look in the "Lightroom sub-folder" (see screen shot) and if there is a file ending in .lock, delete this file and then try and restart Lightroom.

When Lightroom is open it places this file next to the opened catalog to ensure that it is not possible for any other user to access the catalog. If Lightroom shuts down unexpectedly the file remains in place and prevents Lightroom from opening. This file is temprory and is deleted when Lightroom is closed normally.

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5. darl6451,

Jul 19, 2012 4:01 AM in reply to DdeGannes

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Here are some pictures of what i'm seeing, am I in the wrong folder? I deleted the lcrat folder and it still isn;t working

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6. DdeGannes,

Jul 19, 2012 4:25 AM in reply to darl6451

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In my post I advised to delete the .lock file not a catalog folder! I hope you have not deleted the .lrcat file if so restore it from your Recycle bin.

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7. darl6451,

Jul 19, 2012 4:49 AM in reply to DdeGannes

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I restored it but never had a lock file

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8. DdeGannes,

Jul 19, 2012 5:23 AM in reply to darl6451

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ok it was a try, so its something else and I am not sure what the problem, maybe someone else will come up other solutions. Try and provide some more info.

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9. PSteeper,

Jul 28, 2012 6:52 AM in reply to DdeGannes

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I'm having the same problem. I deleted the lock file but Lightroom is still not responding. This is the info from the details window:

Description:

A problem caused this program to stop interacting with Windows.

Problem signature:

Problem Event Name: AppHangXProcB1

Application Name: lightroom.exe

Application Version: 4.1.0.11

Application Timestamp: 4fb2266f

Hang Signature: b8ae

Hang Type: 64

Waiting on Application Name: svchost.exe:{69b37063-2bb6-43b5-a109-60e69a77840f}

Waiting on Application Version: 0.0.0.0

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 4105

Additional Hang Signature 1: b8ae05400f148a54117f04300a99b5bf

Additional Hang Signature 2: b6e4

Additional Hang Signature 3: b6e48f6fccbff32ca6478a4e3bea9018

Additional Hang Signature 4: b8ae

Additional Hang Signature 5: b8ae05400f148a54117f04300a99b5bf

Additional Hang Signature 6: b6e4

Additional Hang Signature 7: b6e48f6fccbff32ca6478a4e3bea9018

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

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10. PSteeper,

Jul 28, 2012 8:05 AM in reply to PSteeper

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I reinstalled Lightroom 4.1 but that didn't fix it. It appears the catlog was corrupted and I had go to a backup catalog to fix it.

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Photoshop Lightroom

Lightroom not responding

Jul 18, 2012 7:51 AM

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