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Adobe Software Crashing

Jul 18, 2012 1:15 AM

Tags: #photoshop #adobe #indesign #crashing #collection #master

Hi there, I've recently found a problem with all my Adobe porgrams (all part of the master collection) Everytime i open any of the programs, i get the dreaded "spiral of death" loading wheel and the program crashs!  any ideas why this could be? thanks in advance!

 
Replies
  • Currently Being Moderated
    Jul 18, 2012 4:21 AM   in reply to Nicole.abc

    You've given us absolutely no information to help you. What version of InDesign? What O/S?

     

    Do you have crash reports?

     

    Bob

     
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  • Currently Being Moderated
    Jul 18, 2012 6:28 AM   in reply to Nicole.abc

    And what have you done for trouble-shooting so far (trashing prefs, system maintenance, …)?

     
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  • Currently Being Moderated
    Jul 18, 2012 6:43 AM   in reply to Nicole.abc

    Have a read of this thread to try and repair the preference files for the apps

     

    http://forums.adobe.com/thread/526990

     
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  • Currently Being Moderated
    Jul 19, 2012 5:12 AM   in reply to Nicole.abc

    Create a new user account on your Mac and try running the software from there.

     

    Bob

     
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  • Currently Being Moderated
    Jul 19, 2012 6:03 AM   in reply to Nicole.abc

    Hi,

     

    Try performing the steps given in the following link:

     

    http://helpx.adobe.com/indesign/kb/hang-freeze-open-create-file.html

     

     

    Rachit

     
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  • Currently Being Moderated
    Jul 19, 2012 6:11 AM   in reply to Nicole.abc

    It could be helpful (but isn't always) to see a crash report. I doubt it's SING if it happens in all applications, but you never know.

     

    In any case, you can put your crash reports on pastebin.com and put links to them here so we can take a look.

     
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  • Currently Being Moderated
    Jul 29, 2012 4:01 AM   in reply to Nicole.abc

    It would be more usefult to find the crash reports first...

     
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  • Currently Being Moderated
    Jul 30, 2012 6:05 AM   in reply to Nicole.abc

    I'm barely competent at reading ID crash reports, nad have no experience with Illustrator reports at all, but just before the crash Illy was doing a lot of stuff with type, and it looks to me like the crash was in Apple code, not Adobe (though I wouldn't swear to that), so my gut feeling is that you have a bad font or a problem with a font manager perhaps.

     
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