> I run a server program for our business which does batch printing via ole automation
Well, there's your problem. Acrobat is not designed for server use, and it's actually expressly forbid in the EULA (Section 2.3, Server Use). Using it in a server-based automation fashion is a violation of the EULA, and since you've just publicly posted on Adobe forums that you're using it in that way it would probably be a good idea to remove it from your server before you get a call from Adobe Legal (believe me, they do follow-up on license violations).
The OLE automation is designed to automate desktop installs of Acrobat. It is, per the EULA and documentation, required that each end-user have a licensed copy of Acrobat on their machine and that the automation software be installed locally on their machine as well. There can be no situation where multiple users are submitting requests to a single copy of Acrobat in an automated fashion.
The reason its not working the way you expect it to is because it was expressly designed NOT to work in a server environment. That's what the LiveCycle products are for. Using Acrobat as part of any server-based workflow is illegal, so Adobe certainly don't develop it to be server-friendly.