Alternately, you can contact Customer Support, choose Creative Cloud as your product, choose Managing my membership, subscriptions, and online services as your topic, then click the gray button that says I still need help...
You will be able to call or chat with an Adobe Support agent that can help you cancel your account
I am thinking about joining the Creative Cloud and had another question on cancellation - Do you have to stay with it a full year? When you cancel, do you lose your software? Or just keep the current version you are on?
Thank you for your help!
Most of your questions are answered in the Cloud FAQ.
I am thinking about joining the Creative Cloud and had another question on cancellation - Do you have to stay with it a full year?
Will I get a refund if I cancel my 3- or 12-month prepaid membership early?
If you decide to cancel a 3- or 12-month prepaid membership purchased at a retailer or online store, you will receive a refund of 50% of the value of the time left on your membership. To cancel your membership, contact Adobe Customer Service.
When you cancel, do you lose your software? Or just keep the current version you are on?
When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the Creative Suite applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud.
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