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CRM - Customer Service Ticket

Jul 19, 2012 4:06 AM

Hi All,

 

Trying to set up the customer cases CST (Customer Service Ticketing) system.

Can create a customer enquiry, adds to the customer file case, can respond to that case in the cases area to start a thread.

Here is where it falls over.

The webmarketing plan has the CRM stuff except the CST option. The KB shows setup area is Site Manager > System emails > Customer Service Ticketing. states it is for the cases system and details how it works and uses the case scenairo and the example.

 

Plan is Webmarketing.

 

CST is not listed in any pricing documentation.

 

http://helpx.adobe.com/business-catalyst/kb/detailed-plan-breakdown.ht ml

 

I have an webcommerce site and the only thing I can see that the CST is used for is Case Threads. I am using CST there and it works great. Is there anything else that is attached to CST that is in the webecommerce plan which is why it is not active in the webmarketing plan.

 

Thanks in advance.

 

Nathan

430 Views   1 Reply   Latest reply: Sidney Mitchell, Jul 19, 2012 10:15 AM
 
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  • Sidney Mitchell
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    1. Sidney Mitchell,
    Jul 19, 2012 10:15 AM   in reply to Web_Dynamics
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    Hi Nathan,

     

    This is just a decision made to only include this feature in the the webCommerce plans at this stage nothing more. 

     

    Kind regards,

    -Sidney

     
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