Application Manager says "Installation Failed"

[ggranger@jbccorp.com]

Hi,

I'm trying to download the Creative Cloud apps to a new computer running Windows 7.  I've installed all the applications previously without a hitch but now every application that I try to download says "Installation Failed."  Below that it says "The download appears corrupted.  Press Cancel, wait a few minutes and try again. (-60)"  I've waited and tried again like it says and I've also restarted with no luck.  I'd really appreciate any help that anyone could give me.

Thanks,

Gary

[David__B]

Hi Gary,

I found this recommendation

http://helpx.adobe.com/creative-cloud/kb/error--60-trying-download.html

Could you try downloading a trial version and converting it to licensed using the "License This Software" option

http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html

Thanks,

-Dave

I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:

http://www.adobe.com/products/creativecloud/faq.html

[ggranger@jbccorp.com]

Dave,

Thanks for the response.  After doing some troubleshooting and trying to install the applications on a different computer on the same network, I figured out the firewall was blocking the download.

Thanks,

Gary

[David__B]

Hey Gary,

Glad to hear you were able to get it sorted out!