Adobe Community: SeaMonkey And Windows 7 64-Bit

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1. Pat Willener,

Jul 19, 2012 9:21 PM in reply to troothteller

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I do not know SeaMonkey; how does it look for add-ons - same way as Firefox?

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2. Pat Willener,

Jul 19, 2012 9:37 PM in reply to troothteller

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P.S. what files do you have in

C:\WINDOWS\system32\Macromed\Flash ?
C:\WINDOWS\syswow64\Macromed\Flash ?

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3. troothteller,

Jul 20, 2012 7:27 AM in reply to Pat Willener

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Pat, in the system32 folder I have Flash64_11_3_300_265.ocx, FlashInstall, FlashUtil64_11_3_300_265_ActiveX.dll, FlashUtil64_11_3_300_265_ActiveX.exe, FlashUtil64_11_3_300_265_Plugin.exe and NPSWF64_11_3_300_265.dll. In the system64 folder I have Flash32_11_3_300_265.ocx, FlashInstall, flashplayer.xpt, FlashPlayerPlugin_11_3_300_265.exe, FlashPlayerUpdateService.exe, FlashUtil32_11_3_300_265_ActiveX.dll, FlashUtil32_11_3_300_265_ActiveX.exe, FlashUtil32_11_3_300_265_Plugin.exe, mms.cfg, and NPSWF32_11_3_300_265.dll.

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4. Pat Willener,

Jul 20, 2012 8:15 PM in reply to troothteller

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That looks all perfectly correct.

I will try to install Seamonkey during this weekend and see if I can find out anything.

P.S. do you have Firefox installed, and does Flash Player work correctly on FX?

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5. troothteller,

Jul 21, 2012 1:41 AM in reply to Pat Willener

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Since my original post a month ago, I had to run Firefox without addons.

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6. Pat Willener,

Jul 21, 2012 8:15 PM in reply to troothteller

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I have installed Seamonkey, and the Shockwave Flash plugin shows up normally. It also works normally.

I have observed the startup of Seamonkey using Process Monitor, and it uses the same technique to load the Flash Plugin as Firefox, via HKLM\SOFTWARE\Wow6432Node\MozillaPlugins\@adobe.com/FlashPlayer\Path

Questions:

do you see the Shockwave Flash plugin if you go to about:plugins ?
do you have HKLM\SOFTWARE\Wow6432Node\MozillaPlugins\@adobe.com/FlashPlayer\Path in the registry, and where does it point to?

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7. troothteller,

Jul 22, 2012 10:53 AM in reply to Pat Willener

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Pat, to answer your first question, no. To your second question, if I interpret it correctly, I am now doing a search since I cannot spot the HKLM prefix. Now that the search is over, I cannot find it. Sorry, but I need to know where in regedit to look. Thank you for getting back to me on this hot, busy weekend.

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8. Pat Willener,

Jul 22, 2012 9:11 PM in reply to troothteller

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Sorry for that; HKLM is short for HKEY_LOCAL_MACHINE.

forthteller wrote:

Thank you for getting back to me on this hot, busy weekend.

We were having a rather cool weekend; 19°C - the coolest summer in living memory!

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9. troothteller,

Jul 22, 2012 11:54 PM in reply to Pat Willener

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The Path shows C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_265,dll. Incidentally, I am going to have to start a Bugzilla thread over this; but SeaMonkey frequently crashes in terms of Windows having to close it, often before signing into it.

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10. Pat Willener,

Jul 23, 2012 12:02 AM in reply to troothteller

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forthteller wrote:

The Path shows C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_3_300_265,dll

Is that comma before the dll extension a typo, or is it indeed like that in the registry?

It should of course be a period (dot); otherwise it would explain why Seamonkey is unable to load it.

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11. troothteller,

Jul 23, 2012 12:20 AM in reply to Pat Willener

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The comma you read is my typo. Sorry, but I would rather be in bed right now.

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12. Pat Willener,

Jul 23, 2012 1:44 AM in reply to troothteller

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What you should do next is the following...

Download Process Monitor and unzip it, then run it.

At the start it will present you with a Filter panel. Under 'Display entries matching these' enter Process name is seamonkey, and click the Add button.

Click OK, then start and stop Seamonkey.

Now use the Find function (Ctrl+F) to look for NPSWF; maybe you will be able to find why SM does not load the Shockwave Flash plugin.

If it doesn't find anything NPSWF, then look for MozillaPlugins.

You can also save the entire ProcMon output and post it here, or send it to me via email; I will send you a PM with my email address.

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13. troothteller,

Jul 23, 2012 6:06 AM in reply to Pat Willener

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Pat, thank you; however, the link to Process Monitor does not work.

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14. Pat Willener,

Jul 23, 2012 6:41 PM in reply to troothteller

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This forum editor has a knack jumping around when trying to insert a hyperlink...

Here is the correct link:

http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

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15. troothteller,

Jul 23, 2012 7:04 PM in reply to Pat Willener

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Pat, you'll never guess what happened! Earlier this evening I ran SuperAntiSpyware. Last week on Thursday, July 19, 2012 I downloaded a version of Flash Player to my Downloads folder. Look what the scan revealed: Heur.Agent/Gen-WhiteBox in C:\USERS\USER\DOWNLOADS\FLASHPLAYERSETUP.EXE. Of course I removed it; so it is no longer in the Downloads folder. However, when I reopened SeaMonkey Mail & Newsgroups, it opened up a group of tabs. One of them is http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html. In the movie box it shows a ball rolling back and forth. Above it there is a message, "Flash player is running on your system." I do not know why this shows, but maybe the scan caused it. Anyway, should I carry out the directions with Process Monitor?

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16. Pat Willener,

Jul 23, 2012 7:26 PM in reply to troothteller

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If Flash Player is working, and keeps working, then there is no need to run Process Monitor.

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17. troothteller,

Jul 23, 2012 8:46 PM in reply to Pat Willener

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This problem wasn't worth fixing! When I reopened SeaMonkey, I went back to the page that detects Flash Player on the system. The page would not load. So, now I had to run SeaMonkey without addons in order to get to this page.

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18. troothteller,

Jul 24, 2012 3:11 PM in reply to troothteller

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Pat, as per my email, I ran Process Monitor and it did not find any of those items.

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19. troothteller,

Jul 26, 2012 1:15 AM in reply to troothteller

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Pat, since recent updates to Flash Player and, coincidentally Java, SeaMonkey has worked so slowly that tonight it froze my entire system. Under Tools, the Clear Private Data function once worked quickly; but not it takes a few minutes during which time I could not open production programs like Publisher. Also, other functions that respond quickly such as the normal Windows Control Panel would not open. Even my mouse driver froze. I have had SeaMonkey for almost two years, working fine until these recent updates to Flash Player and Java. I just started my fourth thread on SeaMonkey's Bugzilla site. If there is no solution to fix SeaMonkey, then I will have to uninstall it and replace it with another default email client.

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SeaMonkey And Windows 7 64-Bit

Jul 19, 2012 1:22 PM

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