Skip navigation
danielschweinert
danielschweinert Calculating status...
Currently Being Moderated

Help - CS6 crashes with new 5D Mark III footage

Jul 19, 2012 3:38 PM

Tags: #problem #after #effects #premiere #crash #import #canon #3 #mark #crashes #cs6 #quicktime #mov #footage #5d #iii #after_effects_cs6 #eos #ipb #all-i

Help!!! After Effects CS6 crashes when I try to import Quicktime MOV files from a new Canon EOS 5D Mark III. Tried ALL-I (intra frame) and IPB (inter frame) footage but both codecs crashes After Effects and Premiere CS6.

 

When I do convert the footage to Cineform 422 everything imports fine. Also native import of old footage from a 5D Mark 2 works fine.

 

Im working on a 17" MacBook Pro 5.2 (Nvidia 9600GT) with SnowLeopard 10.6.8 and there are no new updates for CS6 to install.

 

Does somebody else has this problem?

1754 Views   8 Replies   Latest reply: danielschweinert, Jul 20, 2012 2:43 PM
 
Replies
  • Dave LaRonde
    Currently Being Moderated
    1. Dave LaRonde,
    Jul 19, 2012 7:36 PM   in reply to danielschweinert
    Report

    danielschweinert wrote:

     

    Does somebody else has this problem?

     

    Yup: I heard about it just today, in fact.  An FCP user was trying to get Cinema Tools to conform 24fps footage from a Mk II and Mk III to 25.  No problems with the Mk II footage, but no luck with the Mk III footage.

     

    Now, it could be just coincidence.  But if you don't believe in coincidence, you might think that there's something screwy with Canon's new codecs for the Mk III.  "Screwy" is a highly technical term, by the way.

     
    |
    Mark as:
  • danielschweinert
    Currently Being Moderated
    2. danielschweinert,
    Jul 20, 2012 7:14 AM   in reply to Dave LaRonde
    Report

    Yay!!! Just did something real stupid out of curiosity and it works now!

     

    I've renamed the footage from *.mov to *.mp4 and now I can import it in After Effects & Premiere CS6 without problems. And it plays so smooth.

     

    Seems like something is mixed up with Quicktime.

     
    |
    Mark as:
  • Dave LaRonde
    Currently Being Moderated
    3. Dave LaRonde,
    Jul 20, 2012 7:21 AM   in reply to danielschweinert
    Report

    You could be right about Quicktime.  I forgot about that.

    Here's a question that could tell the tale:  are you running QT7 (good) or QTX (bad)?

     
    |
    Mark as:
  • danielschweinert
    Currently Being Moderated
    4. danielschweinert,
    Jul 20, 2012 8:52 AM   in reply to Dave LaRonde
    Report

    It's the standard Quicktime 10.0 (131) that was delivered with the mac system. Why should I put the old 7 on it? Aren't there any compatibility issues with older quicktime versions?

     
    |
    Mark as:
  • Dave LaRonde
    Currently Being Moderated
    5. Dave LaRonde,
    Jul 20, 2012 8:55 AM   in reply to danielschweinert
    Report

    QTX is most charitably called "a work in progress".  There are those who call it other things. 

     

    You'll find QT 7 as an optional installation on your OS disks.  You should take that option.  If you're reluctant to delete the QTX application file, you can always rename it so the OS doesn't see it.

     
    |
    Mark as:
  • danielschweinert
    Currently Being Moderated
    6. danielschweinert,
    Jul 20, 2012 8:57 AM   in reply to Dave LaRonde
    Report

    Thanks Dave,

     

    will check my Snow Leopard CD because on the apple support site there is no Quicktime 7 for Snow Leopard. Only for Leopard and Tiger.

     
    |
    Mark as:
  • danielschweinert
    Currently Being Moderated
    7. danielschweinert,
    Jul 20, 2012 9:15 AM   in reply to danielschweinert
    Report

    Okay found Quicktime 7.6.6 for SnowLeopard and installed it. Now I have Quicktime 7 in the utilities folder but importing *.mov files from the 5D Mark III still crashes After Effects and Premiere CS6. Moving Quicktime 10 to the trash bin didn't helped either.

     
    |
    Mark as:
  • danielschweinert
    Currently Being Moderated
    8. danielschweinert,
    Jul 20, 2012 2:43 PM   in reply to danielschweinert
    Report

    !!! Just to let you know - I've found the real problem !!!

     

    I have the CineForm codec installed with the GoPro Studio Premium software.

     

    After removing the file "CFHD_MOV_Importer.bundle" (I've put it temporarily on the desktop) I can now import the Canon 5D Mark III without problems.

    The file is located in: \Library\Application Support\Adobe\Common\Plug-ins\CS6\MediaCore

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points