Skip navigation
amc1948
Currently Being Moderated

Lightroom missing from the list of apps to install

Aug 8, 2012 2:50 PM

Tags: #lightroom #installation

I got the email that Lightroom is now available. I downloaded it, but then it did not appear in the Adobe Application Manager--so I had no way of installing it. And, I have no idea where in my computer it was downloaded to.

 

So how do I install it, if I can find the download?

 

Thanks.

 
Replies
  • Currently Being Moderated
    Jul 15, 2012 12:20 PM   in reply to amc1948

    Does you computer meet the minimum system requirement to install the Lightroom?

     

    find the tech specs here

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 15, 2012 12:33 PM   in reply to amc1948

    Which operating system are you running?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 19, 2012 11:22 AM   in reply to amc1948

    Same thing here. I do not see it in AIM.  I have Mac OS X 10.7.4

    Light Room does not display in the installer only in the online version to download but as they said above nothing happends.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 19, 2012 12:01 PM   in reply to amc1948

    Hi there,

     

    Have you tried singing out of your Adobe ID in the Adobe Application Manager and then signing back in?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 19, 2012 12:05 PM   in reply to mjarrott

    logging in then out did not solve the issue.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 19, 2012 12:08 PM   in reply to burroughs4

    Update your AAM and then check :-

     

     

    Windows :- www.adobe.com/support/downloads/detail.jsp?ftpID=4773

    Mac :- http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 20, 2012 8:01 AM   in reply to Manish-Sharma

    still a no go

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 22, 2012 2:16 PM   in reply to amc1948

    I am also experiencing the same issue. LR is the only app that doesnt show up in AAM.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 24, 2012 9:23 AM   in reply to mitch.hall

    Maybe (?) you have the same problem as I did a week ago : cfr. discussion 11 july 3.13 :

     

    With Firefox it didn't worked at all and when I tried in Safari everything worked fine.

     

    Go to apps in the cloud - just click the icon on your left in the top and the Adobe Application Manager will start autom.

     

    Greets.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 8, 2012 2:49 PM   in reply to spyderABC

    Couple other things to consider  / possible explanations


    Windows

    • Intel® Pentium® 4 or AMD Athlon® 64 processor
    • Microsoft® Windows Vista® with Service Pack 2 or Windows® 7 with Service Pack 1
    • 2GB of RAM
    • 1GB of available hard-disk space
    • 1024x768 display
    • DVD-ROM drive
    • Internet connection required for Internet-based services*

    Mac OS

    • Multicore Intel processor with 64-bit support
    • Mac OS X v10.6.8 or v10.7
    • 2GB of RAM
    • 1GB of available hard-disk space
    • 1024x768 display
    • DVD-ROM drive
    • Internet connection required for Internet-based services*

     

    Note the processor and service pack requirements, these are sometimes overlooked, older Mac's with older PowerPC processors won't work.

     

    Also ensure you are scrolling to the bottom of the AAM Window, there is a very thin, easy to overlooked, dark grey scroll bar on the right-hand side of the Adobe Application Manager window. Lightroom might be overlooked in the list in some screen resolutions.

     

    These are a couple other things to check.

     

    -Dave

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 8, 2012 5:16 PM   in reply to amc1948

    Hi Aaron,

     

    Yeah that is strange, did already install the version of Adobe Application Manager from here?

     

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

     

    -Dave

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 8, 2012 5:24 PM   in reply to David__B

    not working for me either and have all specs and have downloaded Application Manager over and over.

     

    Tesha

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 8, 2012 5:48 PM   in reply to burroughs4

    Hi Tesha,

     

    I cross referenced your email address with orders and saw that you had a subscription to Photoshop but I didn't see Creative Cloud. Did you upgrade to Creative Cloud under a different email address? Lightroom is only included with a subscription to Creative Cloud not Photoshop by itself. Maybe thats why. Its not available with the trial of Creative Cloud either, although one can download the standard Lightroom trial separately like Aaron described.

     

    Maybe thats whats happening?

     

    -Dave

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 8, 2012 6:03 PM   in reply to David__B

    hi David I was grandfathered according to a email I received. Auto moved to creative cloud.

     

    Tesha

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 8, 2012 6:11 PM   in reply to burroughs4

    Ah, okay, that makes sense. I'll do some investigation from my side.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 9, 2012 1:10 PM   in reply to burroughs4

    Hi Tesha,

     

    I did some more investigation and it looks like you do indeed have a subscription to Photoshop CS6 not Creative Cloud. For Photoshop CS5 there were two versions available for subscription, Standard and Extended. With the release of CS6 things changed a little, Photoshop CS6 Extended is no longer available for subscription by itself, but Photoshop CS6 standard still is. Based on how your account appears, it looks like you still have a Photoshop Standard subscription. I don't know exactly what happened with the email you recieved about being grandfathered to Creative Cloud. Customers that had Photoshop CS5 Extended were grandfathered over but not Photoshop CS5 Standard. Maybe you were sent the email in error or there was some misunderstanding, the whole process is kind of confusing. Sorry to be the bearer of the news . You could still upgrade to Creative Cloud if you wanted, but it would be another $10 a month approx. (yearly subscription) and think you would have Lightroom then.

     

    -Dave

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 7, 2012 2:30 PM   in reply to amc1948

    Try:

    1. Open AAM and in UI click on the dropdown next to your ID and Sign Out of AAM.
    2. Quit AAM
    3. Login to Creative Cloud
    4. Click on Lightroom Download
    5. When AAM opens sign back in and you should see Lightroom downloading.

     

    Hope that helps,

     

    Steve

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 10, 2012 10:24 AM   in reply to amc1948

    Hi Aaron,

     

    Here is a FAQ on some other possible reasons for the issue:

     

    http://helpx.adobe.com/lightroom/kb/lightroom-creative-cloud-faq.html

     

    Hope you find an answer.

     

    Steve

     
    |
    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points