One of our writers' SSL folder is showing differences from the other writers, even though we're presumably starting with the same project files. These differences are causing difficultes when this user attempts to publish.
Among other things, the [projectname].lng and [projectname].stp files are missing from the troublesome environment's SSL folder.
What would be wrong with the project settings or source that would cause these generated files to not appear?
This looks like a source control issue so I am venturing into the unknown for me as I do not use source control. However, as no one else has come in, any idea is better than none.
In Snippets on my site there are details of files that should never be checked in or out and the files you mention are not listed. Could it be as simple as the required files are not being accessed?
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It is difficult to say what could be going on here without some more information. Try checking out the project to a brand new location. Do all the required files check out? If they do, you've managed to eliminate any source control issue.
BTW is there a reason why your output folder is in source control at all? Could you not just publish to a shared drive?
Just a heads up on the output folder thing. I used to wonder the same thing myself until I finally saw the reasoning.
There are many tech writers that store only the output folder in source control. The reason is simple. When the application developers create the application, they check out of source control and perform the build. By having only the output files, they are only concerned with the help files that will support their application and need to be included in the build.
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Here's some more information to help clarify the picture:
From all this we deduce that the source control system is somehow not delivering to Writer 2 the same content that it's delivering to Writer 1. While we can run a compare between Writer 1's project directory and Writer 2's project directory, we're seeing a large number of discrepancies between the two and we're seeking to narrow our focus by backtracking from the missing LNG and STP files that are absent in Writer 2's SSL folder. By understanding what source files are responsible for producing that particular output, it gives us a place to start in investigating the source control behavior.
I appreciate everyone's feedback and assistance. I thought about putting the post in source control initially but decided that even though the issue is with getting different content from our source control, that's not really our pain point, as we have source control resources here in our organization.
To best focus our source control diagnostic efforts, we are hoping to understand which RoboHelp source files are responsible for creating the missing SSL files we've been talking about. By undersatnding that, we can then better direct our efforts at diagnosing what's going on with source control.
So, back to my original question: can anyone identify which specific RoboHelp source files are responsible for generating the LNG and the STP files that end up in the SSL folder?
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