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JEBragg
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Can't Install any CS6 Apps using Application Manager

Jul 10, 2012 3:05 PM

Tags: #application_manager ##cc_aam_trouble_using ##cc_aam_troubleshoot

Hi,

 

I have a Mac Mini (mid July 2011) running OSX Lion (10.7.4) and a new Creative Cloud subscription but I'm having real problems when I try to install any creative suite application using Adobe Application Manager. AAM downloads the app and tries to install it but the result is always the same...

 

The installation image mounts on the desktop, AAM says 'Installing' then the installation image disappears from the desktop and AAM gives the message 'Installation Failed'. The error report is always the same for every app. Here is an example from trying to install Adobe Acrobat X Pro:

 

Exit Code: 7

Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ...

 

 

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 4 error(s), 0 warning(s)

 

 

 

 

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Acrobat Professional: Install failed

ERROR: DW050:  - Acrobat Professional: Install failed

ERROR: DW050:  - Suite Shared Configuration CS6: Skipped due to driver payload failure

ERROR: DW050:  - Acrobat X Pro : Skipped due to driver payload failure

---------------------------------------------------------------------- ---------------

 

I get the same type of error for any app that I try to install.

 

It's driving me crazy. I also have a MacBook (early 2009) running Snow Leopard and I have no problems installing apps from Creative Cloud onto that machine. I just can't get anything to install on the Mac Mini - I've tried running the Creative Suite Cleaning Tool but this didn't help.

 

I'm using AAM Version 6.2.77

 

Can anyone shed any light on this?

 

Many thanks,

John.

1436 Views   2 Replies   Latest reply: JEBragg, Jul 21, 2012 11:59 AM
 
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  • Jeff A Wright
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    1. Jeff A Wright,
    Jul 10, 2012 5:19 PM   in reply to JEBragg
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    JEBragg if you try installing one of the CS6 trials does that install successfully?  You already have the very latest Adobe Application Manager so I don't believe it is an issue with utilizing an older version of the Adobe Application Manager.

     
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  • JEBragg
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    2. JEBragg,
    Jul 21, 2012 11:59 AM   in reply to Jeff A Wright
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    Jeff, many thanks for your reply. Unfortunately even trying to install one of the trial versions (Photoshop CS6 for example) didn't work as this relied on the Adobe Download Manager which just kept causing my machine to freeze.

     

    I tried various things including uninstalling and re-installing various bits and pieces like the download manager, Adobe AIR, FlashPlayer, etc. But nothing would work.

     

    In the end I had to resort to a completey clean install of my operating system which has now resolved the issue (although I still had a few teething troubles with the AAM).

     

    Hopefully the problem won't re-appear.

     

    Thanks,

    John.

     
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