I have tried uninstalling and reinstalling Flash Player, and have checked that it is installed and enabled, but still the application that requires Flash Player asks for it to be installed. When I try to install it again, it says to close Internet Explorer and retry, which I do, but to no avail. Any ideas would be much appreciated!
You need to close all instances of Internet Explorer when the installer runs; check with the Task Manager's Processes tab for iexplore.exe
You must also close any messengers, chat clients, Skype, etc.
Tania Fernyhough wrote:
the task manager is empty
Empty? Did you click on the Processes tab?
Try the following: download the offline installer from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-pr oblems-flash-player-windows.html#main-pars_header and save it to disk. Restart Windows, then before doing anything else, run the downloaded installer.
Europe, Middle East and Africa