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InDesign CS5 Crashes with Warning Dialog Box

Jun 15, 2012 3:36 PM

  Latest reply: richardkeenanco, Aug 30, 2012 7:48 PM
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  • Currently Being Moderated
    Jul 12, 2012 5:12 AM   in reply to KimberlyPek

    You should try that CS5 file. It should work fine in CS5.5.

     
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    Jul 12, 2012 6:34 AM   in reply to bswets

    HOLY COW, this works.  Thank you so much bswets!  You're a lifesaver.

     
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    Jul 12, 2012 9:20 AM   in reply to KimberlyPek

    Hi,

     

    I received my MBP 15" retina this week and I work with Indesign CS6  every day without problem

     
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    Jul 12, 2012 1:10 PM   in reply to mbk28

    @mbk28

     

    I am curious, did you do clean installs of CS6, or migrate from another mac? If you migrated, the preference file from your previous mac was transfered over and you most likely have those warnings disabled. That was the fix for me, to get a preference file where the warnings were disabled.

     
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    Jul 12, 2012 5:32 PM   in reply to alitaliano

    I am using CS5 on a Retina Pro. I looked in my /Users/YourUserName/Library/Preferences/ folder. There is a folder titled "Adobe InDesign," which contains a folder "Version 7.0," which contains a folder "en_US," which contains a folder "CompositeFont," which had a ".lst" file in it.

     

    That is all. No Default file.

     

    I tried putting both default files found in these forums in every one of those directories, no joy. I tried putting it in the main Preferences directory as well, same thing.

     

    Furthermore, I can't even open InDesign--when I try to start it, the splash screen comes up, but then it shuts down, and I get this dialog:

     

    Screen Shot 2012-07-13 at 9.08.02 AM.jpg

    I have search the Application Support and Prefernce folders as well as the Application folder for InDesign, nowhere do I find the Defaults file.

     

    Where exactly does the Defaults file go? Do I create a new folder with a specific name in the /Users/YourUserName/Library/Preferences/Adobe InDesign folder?

     

    Thanks.

     
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  • Currently Being Moderated
    Jul 12, 2012 5:58 PM   in reply to Pontavedra

    If Id has never succcessfully started the file has never been written. A crash on startup is something different from waht is being discussed here, and you should start a new thread, post the crash report on Pastebin.com, and put a link to it in your new thread, along with as much detail as you can provide.

     
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  • Currently Being Moderated
    Jul 12, 2012 6:21 PM   in reply to arminvit

    Our engineers have provided a workaround that, while potentially complex for some, should allow for full functionality.

     

    Essentially we're asking those affected by this issue to place three icon files within the InDesign application file itself to bypass the check for the missing API.

     

    Please take a look at the just published article and see if the steps and the files work for you.

     

    http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes .html

     
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  • Currently Being Moderated
    Jul 12, 2012 6:52 PM   in reply to Scott Worthington

    Just tried this. Now when I try and launch InDesign I get a message that InDesign is shutting down because a serious error was detected. Not what I was hoping for.

     

    Time Machine restore doesn't bring it back and the copy of the InDesign app that I manually made prior to the modification doesn't bring it back

     

    Looks like a reinstall will be required.

     

    -Keith

     
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    Jul 12, 2012 7:01 PM   in reply to kpluck

    Mine works all good now. I can export / package / delete spreads without option key / print without issue now.

     

    Using Mac Bookpro 15 with Retina Display with the update done. Thanks for all the hard works Adobe team.

     
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    Jul 12, 2012 7:11 PM   in reply to kpluck

    For reasons unknown InDesign is no longer giving me that error message and shutting down. It is now launching properly and my page delete test seems to indicate the crashing bug has been fixed.

     

    Have no idea what was causing that initial problem but I am happy it is fixed for now.

     

    Someone buy the engineers some donuts and Mountain Dew.

     

    -Keith

     
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    Jul 12, 2012 7:12 PM   in reply to kpluck

    Keith,

     

    Maybe the computer just needed to be restarted. Glad it's working for you.

     
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    Jul 12, 2012 7:16 PM   in reply to Steve Werner

    I followed the steps, and just successfully deleted a page with contents, as well as ungrouped items with an effect applied. I haven't tried everything yet, but these worked! The warning box came up WITH text, but InDesign did not crash.

     

    Thank you thank you thank you!!

     
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  • Currently Being Moderated
    Jul 12, 2012 7:42 PM   in reply to Scott Worthington

    Scott Worthington wrote:

     

    Our engineers have provided a workaround that, while potentially complex for some, should allow for full functionality.

     

    Essentially we're asking those affected by this issue to place three icon files within the InDesign application file itself to bypass the check for the missing API.

     

    Please take a look at the just published article and see if the steps and the files work for you.

     

    http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes .html

     

    Nope. Installed the 3 files, no difference. Still get crash at InDesign startup (Retina Pro, updated, CS5).

     

    Any suggestions? Thanks!

     

    Screen Shot 2012-07-13 at 9.08.02 AM.jpg

     
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  • Currently Being Moderated
    Jul 12, 2012 7:46 PM   in reply to Pontavedra

    @ Pontavedra

     

     

    Maybe restart your computer and try again?

     
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  • Currently Being Moderated
    Jul 12, 2012 8:32 PM   in reply to Scott Worthington

    The workaround Solution 1 fix worked for me -- so far, so good. Was able to delete page with contents, and package file with fonts successfully. CS6 on a 15-inch, June 2012, MacBook Pro, non-Retina, 10.7.4. Thank you.

     
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  • Currently Being Moderated
    Jul 12, 2012 8:49 PM   in reply to Pontavedra

    Pontavedra,

     

    A crash on startup is a quite different issue. We could be looking at fonts, startup items, permissions, things like that. The issue and resolution within this thread is for entirely different behavior.

     

    I would recommend working on a new thread as Peter Spier recommended so we can get more in depth on what might be influencing your particular situation.

     

    If it seems a restart of the system is more reliable for this situation than asking for the application to be quit out of, I will amend the document to recommend that step and we appreciate everyones feedback so far!

     
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  • Currently Being Moderated
    Jul 13, 2012 12:25 AM   in reply to Scott Worthington

    Scott and Adobe engineers,

     

    Thank you so very much for this solution, it works for CS5 and CS6. I've got full functionality back even after I upgraded to 10.7.4 on my mid 2012 macbook pro 13". This is the quick fix I was hoping for. Maybe you should edit the text on the solution page including all Indesign CS versions which this fix works for.

     
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  • Currently Being Moderated
    Jul 13, 2012 1:49 AM   in reply to Scott Worthington

    Scott and Adobe engineers,

     

    good to hear, that you finally found a solution!

     

    Since Indesign CS 4 is also affected, i'd like to ask, if you will provide a fix for this application, too?

    I know, CS 4 is very old and you can't support your software forever. But if the problem is about some missing icons, it shouldn't be too complicated to fix it also.

     

    The fix for CS 5+ does not work with CS 4, because there's no "UI.InDesignPlugin".

     

    Thanks,

    Gerd

     
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  • Currently Being Moderated
    Jul 13, 2012 2:35 AM   in reply to Scott Worthington

    Scott:

     

    I figured that it was the same problem--with slightly different results--because it only affects InDesign (Photoshop, DreamWeaver, and Illustrator work fine), and it started to appear after the "Mid 2012 Software Update for 10.7.4" was installed--it worked before, but not after, on my new Retina Pro. When I read about others having crashes upon dialog boxes, it just meant I was getting a dialog box as I opened the app. With three points agreeing with everyone else's issues, I figured the difference was only a variation.

     

    From the timing and my dialog box after the crash, you can confirm that this is a different issue?

     
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  • Currently Being Moderated
    Jul 13, 2012 3:20 AM   in reply to GerdGöse

    Gerd,

     

    Did you look for 'Application UI.InDesignPlugin'? I did not see it at first either but re read the instructions and saw my misreading. Hope this helps.

     
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  • Currently Being Moderated
    Jul 13, 2012 3:34 AM   in reply to Scott Worthington

    Scott,

     

    I'm not sure, and I suspect others have the same problem, just which versions this workaround is likely to help. Clearly the testing was done in CS6, and the article specifies CS6, but many of the users here are on earlier versions. Do you know if the same fix ports back to CS5, CS5.5, or CS4?

     
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  • Currently Being Moderated
    Jul 13, 2012 3:42 AM   in reply to pure&simple

    pure&simple,

     

    thanks for your reply.

     

    I found "Application UI.InDesignPlugin". In this package there's an alias to a folder called "Resources". In this folder, there are 3 files: "Application UI.rsrc", "Info.plist" and "PkgInfo". Unfortunately no folder is called "idrc_PNGA" and so I don't know, where to put these icons.

     

    Thanks,

    Gerd

     
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    Jul 13, 2012 4:27 AM   in reply to Peter Spier

    Peter, it works for CS5 to CS6, CS4 seems unsure right now.

     
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    Jul 13, 2012 4:28 AM   in reply to Scott Worthington

    Thanks Scott.

    Note:

    While placing these files should continue to allow additional updates be aware that we are modifying the existing application file. Moving or changing the contents of the application can result in needing to reinstall the application.

    Does that mean that we'll be compelled to reinstall the application in order to apply future updates for InDesign ?

    Or will the future InDesign updates deal with the stuff for us ?

     

    Thank you for your answer.

     
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  • Currently Being Moderated
    Jul 13, 2012 4:29 AM   in reply to GerdGöse

    Gerd, if that is the case I'm afraid it won't work for CS4. So sorry.

     
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    Jul 13, 2012 9:53 AM   in reply to Peter Spier

    Hello Peter, I have the versions of the products impacted that the article is intended to address on the left side of the KBDOC where it says "Products Impacted". I also have the first sentence mention "CS5 and later." I hope this is enough version information within the document.

     

    At this time, this fix does target only CS5 through CS6.

     

    As Gerd has noticed, CS4 doesn't have the same folder structure as those versions as there is no idrc_PNGA folder. I have made an open inquiry with the engineers on what we can do for CS4 users as well.

     

    If I can get a resolution for CS4 I'll share it here and update the document to accomodate it as soon as I receive it.

     

    Alexdauchez, our testing at this time shows that future updates do not appear to be impacted by placing these files within. The statement there is more of a disclaimer so that if something goes seriously wrong with a patch installation that we didn't foresee, it would probably require a reinstall of the impacted installation. Changing the package also affects application code signing yet at this time it does not seem to be a problem.

     

    Other options are being discussed relating to dot releases for current versions of the software so they include these icons but we are also working with Apple to see what more can be done in current and future OS releases.

     
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  • Currently Being Moderated
    Jul 13, 2012 11:21 AM   in reply to oex12345

    I am getting similar warnings when I try to go to printer options on new MacBook Pro (non-retina) Warning box comes up, but can't see it, then CS6 crashes. So, now I can't use things like double-sided printing. (The reason I bought a Magicolor printer!)

     
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    Jul 13, 2012 11:23 AM   in reply to Scott Worthington

    Thanks for the clarification, Scott.

     
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    Jul 13, 2012 11:56 AM   in reply to Peter Spier

    I installed the latest build of Mountain Lion as a virual OS to see if the problem persists with indesign CS6 there. It seems to work ok fine. Packing files, deleting pages, exporting pdf, no crashes when the warning dialogue pops up. Anyone else try in Mountain Lion? Same results, or is it crashing as well?

     
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  • Currently Being Moderated
    Jul 13, 2012 4:42 PM   in reply to Scott Worthington

    FWIW, using the temporary fix from Adobe for InDesign CS5+, I was able to modify the Application UI.InDesignPlugin resource file to avoid the crashes I have seen on a MBP with Retina under 10.7.4. Not applying the "MacOS Mid 2012 Software Update for 10.7.4" did not seem to help with this model.

     

    Naturally, make a solid backup first, voids yr warranty, follow at your own risk, YMMV. If it sounds confusing, maybe just wait for a patch. With that out of the way, I'd be interested if others had thoughts on the following.

     

    Open "/Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Required/Application UI.InDesignPlugin/Versions/A/Application UI.rsrc" with Rezilla (http://sourceforge.net/projects/rezilla/ PPC only, you'll need a 10.6 machine).

     

    Find the PNGA resources. Duplicate one (I used id 3501, as it's not too incongruous), select your copy, and hit command-I, then change the ID to 264. Repeat, making a new PNGA resource with IDs 276 and 280.

     

    Save the file. You should now see a blue talk-bubble sort of icon when you trigger the delete page dialog, the print warning dialog, and the font packaging dialog. If there are other dialog boxes that cause the program to crash, I'd expect they have been replaced also, but I haven't tested those.

     

    I repeat, If that seemed really complicated, please just wait for Adobe or Apple to patch.

     
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  • Currently Being Moderated
    Jul 16, 2012 2:59 PM   in reply to Scott Worthington

    Scott, this appears to work and I'm now able to export/package normally. Thanks for all your hard work and please keep us posted when a proper update is available.

     
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  • Currently Being Moderated
    Jul 16, 2012 3:54 PM   in reply to Scott Worthington

    Our engineers have finished testing an applescript to help avoid the more complicated steps. The script has been added to http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes .html for any that desire an automated fix.

     
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    Jul 16, 2012 5:53 PM   in reply to Scott Worthington

    Thanks, Scott, for keeping on top of this!

     
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    Jul 17, 2012 12:22 AM   in reply to Scott Worthington

    @Scott – thank you for posting this!

     

    FWIW could you add InDesign CS4 to the list of "Products Affected" with a hint that there is no fix yet?

     

    Otherwise people get confused.

     

    And another question: is InDesign CS3 affected, too?

     

    I'm planning to migrate all my Adobe software to the new "Retina" MacBook in the course of the year: CS3, CS4, CS5.5, CS6.
    And there are still some of my customers out there using CS3 and CS4.

     

    Uwe

     
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    Jul 17, 2012 1:14 AM   in reply to Laubender

    Hi uwe,

     

    im working on a retina book and im still using cs3. cs3 works fine and is not affected.

    im finishing a lot of projects in time and then ill upgrade to cs6 - trying the published patch.

    ill let you know if it works also here.

     

    @scott & adobe team: thanks a lot!

     
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    Jul 17, 2012 2:18 AM   in reply to Berny123Ste

    @Berny – thank you for reporting about InDesign CS3 on the new "Retina" MacBook!


    Btw. I will use InDesign CS6 for production purposes not before a new bug fix round is delivered (8.0.1).

     

    Uwe

     
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  • Currently Being Moderated
    Jul 18, 2012 8:41 AM   in reply to Laubender

    Waiting for a more comprehensive bug fix update is probably a good idea in regards to CS6. While the work-around worked to solve that one, repeatable crashing issue, I still experience random crashes to the desktop in Lion far too often.

     

    -kpluck

     
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    Jul 21, 2012 7:47 PM   in reply to Scott Worthington

    Woohooo! CS5 Solution #1 worked for CS5 using OS 10.7.4 Thanks Scott!

    Referencing: 

    191. Scott Worthington,

      Adobe Employee   Adobe Employee  

       Jul 16, 2012 4:54 PM

    "...The script has been added to http://helpx.adobe.com/indesign/kb/indesign-crashes-blank-dialog-boxes .html for any that desire an automated fix."

     
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  • Currently Being Moderated
    Jul 23, 2012 11:38 AM   in reply to Berny123Ste

    I am right there with you. First I did the update before seeing all the chatter about NOT using the update. After that InDesign would not even open. Then reinstalled lion and did not utilize the update and Indesign will open and I can utilize the program, but if I try to change print settings or save to a PDF it crashes with a blip of a warning box. I'm using the newest MacBook Pro with retina and OSx 10.7.4 as well.

     
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  • Currently Being Moderated
    Jul 23, 2012 11:44 AM   in reply to Sunny In Texas

    I suggest reading the rest of the thread.

     

    Bob

     
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