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jsmith0507
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Application Manager won't connect...

Jul 22, 2012 7:46 PM

I cannot update any of my Creative Suite 5.5 Master Collection programs because the application manager will not connect. I've tried shutting down the firewall and haven't a clue as to which internet settings might be keeping it from updating. I've pretty much turned ALL security features "off" to try and get it to work. I don't have this problem on my laptop. I'm running Windows 7 64-bit. Any ideas?

875 Views   5 Replies   Latest reply: jsmith0507, Jul 27, 2012 1:19 PM
 
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  • MichaelKazlow
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    1. MichaelKazlow,
    Jul 22, 2012 9:06 PM   in reply to jsmith0507
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    You can update the applications in the suite manually, by downloading the updates from the Adobe website. At this point the only updates you are likely to see are security updates (nothing to sneeze at).

     

    How do you know you are not connecting? Are you getting an error message? If so, please post. How are you connecting to the internet? Ethernet, wifi, direct to cable modem, cell phone?

     
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  • jsmith0507
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    2. jsmith0507,
    Jul 23, 2012 12:33 AM   in reply to MichaelKazlow
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    I always get the same error message..."The update server is not responding. The server might be offline temporarily, or Internet or firewall settings may be incorrect."

     

    I am connecting via wifi. On my laptop, I use the same connection, but don't get the error message. I'm running Windows 7 64-bit on both my laptop and desktop with the same anti-virus/firewall software.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Jul 24, 2012 10:29 AM   in reply to jsmith0507
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    Have you tried temporarily disabling your firewall software?

     
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  • Manish-Sharma
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    4. Manish-Sharma,
    Jul 25, 2012 5:36 AM   in reply to Jeff A Wright
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    Follow these steps as well, they may help :-

     

    1. Open Network and Sharing Center
    2. Click  Change adapter settings
    3. Right-click  the Microsoft Virtual WiFi Miniport  Adapter, and click Disable.

     

    For quick reference :- http://helpx.adobe.com/creative-suite/kb/error-update-server-repsondin g-cs4.html

     
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  • jsmith0507
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    5. jsmith0507,
    Jul 27, 2012 1:19 PM   in reply to Manish-Sharma
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    Thank you so much, Manish-Sharma - it worked!

     
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