Skip navigation
ed.k.2012
ed.k.2012 Calculating status...
Currently Being Moderated

Adobe reader fatal error

Jul 22, 2012 7:45 PM

acrobat fatal error.JPGAfter install Adobe reader getting next fatal error message: Acrobat failed to load its core dll. Please help to fix that issue? Can not open Acrobat reader because of that fatal error.

The OS used is win xp sp3; version of Adobe reader installed is X (10.1.3)

2910 Views   15 Replies   Latest reply: Mandeep5062, Apr 16, 2013 12:56 PM
 
Replies
  • MichaelKazlow
    Currently Being Moderated
    1. MichaelKazlow,
    Jul 22, 2012 9:44 PM   in reply to ed.k.2012
    Report

    Run the Acrobat/Reader cleanup tool from:  http://labs.adobe.com/downloads/acrobatcleaner.html

     

    Then try to re-install.

     
    |
    Mark as:
  • ed.k.2012
    Currently Being Moderated
    2. ed.k.2012,
    Jul 23, 2012 10:26 AM   in reply to MichaelKazlow
    Report

    Cleanup, uninstall and reinstall of Adobe reader X – not helping (did it already multiple times with or without PC restart) because exact the same fatal error message showed up again when trying to open Adobe reader after reinstall. Appl. itself not opens due to that fatal err-msg.

     
    |
    Mark as:
  • ed.k.2012
    Currently Being Moderated
    3. ed.k.2012,
    Jul 23, 2012 10:29 AM   in reply to ed.k.2012
    Report

    Any other ideas to fix fatal error from Adobe reader X listed here?

     
    |
    Mark as:
  • Claudio González
    Currently Being Moderated
    4. Claudio González,
    Jul 23, 2012 12:35 PM   in reply to ed.k.2012
    Report

    You may try running this fix from Microsoft and uninstall all traces of any versions of Reader:

     

    http://support.microsoft.com/mats/Program_Install_and_Uninstall

     

    If you want to reinstall Reader, download its full installer from

     

    http://get.adobe.com/reader/enterprise/

     

    After downloading, restart your computer and run the installer before doing anything else.

     
    |
    Mark as:
  • ed.k.2012
    Currently Being Moderated
    5. ed.k.2012,
    Jul 24, 2012 10:13 AM   in reply to Claudio González
    Report

    Hi Claudio,

    Thanks for your advice. I did run fix from Microsoft and uninstalled all traces of any versions of Reader and other left-over ‘junk’ from various SW appl-s. After that restarted pc. Reinstalled Adobe reader from its full installer. But the issue not resolved. Getting the same fatal error as before and not able to open Reader.

    Do you have other ideas to fix this issue?

     
    |
    Mark as:
  • Claudio González
    Currently Being Moderated
    6. Claudio González,
    Jul 24, 2012 5:13 PM   in reply to ed.k.2012
    Report

    As a last resort, you may try running the Windows Installer Cleanup Utility, no longer supported by MS but still available until not very long ago from http://majorgeeks.com/download.php?det=4459

     
    |
    Mark as:
  • Currently Being Moderated
    7. adobelove123,
    Jul 24, 2012 10:55 PM   in reply to ed.k.2012
    Report

    I have the same problem with my adobe reader. I use Windows XP. Pentium IV. Computer model HP DC 5000

     
    |
    Mark as:
  • Pat Willener
    Currently Being Moderated
    8. Pat Willener,
    Jul 25, 2012 7:18 PM   in reply to ed.k.2012
    Report

    I have done some research outside these forums, and I have found that this error can be caused by certain anti-virus applications.

     

    What AV are you using?

     

    Can you try to temporarily disable AV, then open Adobe Reader?

     
    |
    Mark as:
  • ed.k.2012
    Currently Being Moderated
    9. ed.k.2012,
    Jul 25, 2012 9:05 AM   in reply to Claudio González
    Report

    Hi to All participants of this Adobe reader fatal error discussion!

     

    Claudio - thanks for your additional advice, but unfortunately the comments on the web site you provided state next:

    Project has been abandoned. You can now use Microsoft FixIt for this problem.

    And we already did try to use Microsoft FixIt (per your previous note) and it did not solve the problem.

     

    Pat - thanks for your advice. We use Norton AntiVirus provided by Symantec.

    When temporary disable it - we get the same Adobe reader fatal error and the appl. is not opening. 

     

    Do you have any other ideas to fix this issue with Adobe reader?

     
    |
    Mark as:
  • Claudio González
    Currently Being Moderated
    10. Claudio González,
    Jul 25, 2012 5:28 PM   in reply to ed.k.2012
    Report

    Ed, I have just tried clicking on the Download Locations, and apparently one can still download the file, in spite of the noet you quote,

     
    |
    Mark as:
  • Pat Willener
    Currently Being Moderated
    11. Pat Willener,
    Jul 25, 2012 7:53 PM   in reply to ed.k.2012
    Report

    Next thing I would try: disable Protected Mode.

     

    But since you cannot start Adobe Reader, you cannot edit the Preferences.  But I did some research, and there is a method to disable Protected Mode via the registry.  I have not tried this myself, I will just pass on the method I have found in the Enterprise Administration Guide.

     

    Please make a registry backup (System Restore Point) before manually editing the registry!

    Protected Mode can be locked as enabled or disabled as follows:

    1. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\<product name>\<version>\FeatureLockDown.
    2. Right click and choose New > DWORD Value.
    3. Create bProtectedMode.
    4. Right click on the key and choose Modify.
    5. Set the value to 0.
     
    |
    Mark as:
  • ed.k.2012
    Currently Being Moderated
    12. ed.k.2012,
    Jul 27, 2012 1:55 PM   in reply to Pat Willener
    Report

    (1. Claudio) and (2. Pat), thanks for your comments.

     

    1.  http://majorgeeks.com/download.php?det=4459 - old Microsoft uninstall utility - I did install it and it just shows the list of current SW installed on pc, nothing else. All 'junk' was cleaned up (per your advice) with other MS product:http://support.microsoft.com/mats/Program_Install_and_Uninstall

     

    2.I did try  registry update, but it did not help, same fatal error and could not open Adobe reader.

     

    Please let me know if you have other ideas to fix this issue... ?

     
    |
    Mark as:
  • ed.k.2012
    Currently Being Moderated
    13. ed.k.2012,
    Jul 30, 2012 8:14 AM   in reply to ed.k.2012
    Report

    Please let me know if there is other ideas to fix this issue... ?

     
    |
    Mark as:
  • Pat Willener
    Currently Being Moderated
    14. Pat Willener,
    Jul 30, 2012 7:09 PM   in reply to ed.k.2012
    Report

    I am sorry, I do not have any other ideas.

     
    |
    Mark as:
  • Mandeep5062
    Currently Being Moderated
    15. Mandeep5062,
    Apr 16, 2013 12:56 PM   in reply to ed.k.2012
    Report

    Please See the solution on below link : http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points