Did you have any luck finding the dependency needed? I am in the same boat. CS5.5 worked fine, but just upgraded and illustrator CS6 gives me the error about dropshadow.aip upon startup. I tried a lot of .net and MSVC packages both x32 and x64 to no avail.

thanks.

How do we get Adobe to respond here? I had a clean install of Windows 7 64-bit. Then a clean install of Adobe Illustrator. This problem still occurs.

I'm confused and disullusioned that for a problem like this there is not even a suggested set of steps to resolve. If there are libraries that need to be installed, I'd like to know which ones, where to get them, etc.

Adobe please help!

Thanks,

-billb

I have the same error on starup, its a bit annoying and I'd like to use the drop shadow.

The drag and drop from folder to AI doesn't work properly either: "The operation cannot complete of an unknown error. [CANT]

Drag and drop or Place of PSD-file doesn't do anything.

I've used Photoshop, Illustrator, After Effects and Premiere so far from Master Collection and all of them have been giving errors. I sucks to pay load of money and get half working software in return.

Shape up Adobe!

Hey!

I had the same issue for some time, I was looking for its solution once again and I land here, but couldn't find any solution.... Until I got figured it my self.

Here is the solution that worked for me:

1. Move all files contained in folder where Illustrator filters are stored to somewhere else.

Which was the following for me:

"C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Plug-ins\Illustrator Filters"

2. Run Illustrator, it would let you know that it needs to restart , in order to update the filters.

3. Close Illustrator and move back all files back to their original location.

4. Run illustrator and all of the plug-ins Including Drop shadow will work!

Regards,

Blue

(https://www.elance.com/s/bluegold316/?rid=1KHFP)

Thanks, lets see if it works for someone else as well.

Thanks to all who contributed here. It is disappointing that such a large company is refusing to address a problem with $1000+ software. I'm appauled.

Thanks for the suggestion above to move the filter files out, start, them move them back. Unfortunatly, it did not work for me. It is reassuring to know that others have this problem--it's not something wonky about my system.

I did an uninstall, ran the cleaner, and reinstalled, as suggested by Adobe staff. Unfortunatly, that did not help either. They were just giving me a pat answer, not really looking at my problem.

I'm sorry to see that Adobe is not addressing this issue. If anything arises, please share it here I'll keep active alters on this thread.

Thanks!!

-billb

I finally called Adobe. Support was helpful. This is not complete instructions, just what they had me do (and it worked). I am CS6 on Windows 7 x64.

Start from fresh reboot--they made me do that, can't hurt.

They had me go into <drive>:\Users\<myaccount>\AppData\Roaming\Adobe\Adobe Illustrator CS6 Settings

They had me delete en_US folder. (Well, drag it to desktop, same thing.)

Then checked for the \Users\<myaccount>\AppData\Local\Adobe\Adobe Illustrator CS6 Settings directory, but in my case it did not exist, so no action. Probably if it had existed they would have had me delete as I did with the one under Roaming.

Then run Illustrator, the problem was gone, no errors, open files using the drop shadow and no errors, create new file no errors, everything fine.

-billb

System: W7/64 Utimate, CS6

Hello there

we ran into the same problem with Illustrator CS6 (and Bridge CS6 crashing immediately after launch) and sadly none of the above tipps could solve the problem. Here's how I solved the problem ...

The problem seems to be related to W7-UAC and permissions (at least here). Like many other in the GFX-biz i use a fast stripe-set to carry the TEMP- and TMP-folders. The environment variables therefore pointet to "TEMP => s:\temp" and "TMP => s:\tmp".

This seems to confuse the good ppl at Adobe or Microsoft.

FIX:

a) Make sure your user-environment variables "TEMP" and "TMP" point to the default, as set up by Windows upon installation: this can be either

"c:\Users\{username}\AppData\Local\Temp" (which didn't exist here)

or

"c:\Windows\Temp"

(where "c:" indicates your system drive)

b) If your TEMP/TMP vars point to non-standard paths, and if you are unsure, make User and System-environment vars point to "TEMP => c:\windows\temp" and "TMP => c:\windows\tmp"

Question:

How to still use your fast stripe-set or SSD for temp-folder?

Just create "junctions" within the Windows-folder. Junctions are special links that point to different locations. To create junctions, do the following (but DO TAKE CARE, tipps are provided as is, whatever you do, you are responsible for it

a) open an Explorer-window as Administrator (right click and select "run as Administrator"), go to your Windows-directory and delete the "temp"-folder (and the "tmp"-folder too if there is one)

b) make sure the temp-folders on your fast drive/partition are created already

c) open a command-window as Administrator (right click and select "run as Administrator") and type the following commands (just enter bold stuff):

%SYSTEMDRIVE%   (press enter)

this brings you to the drive where Windows is installed on

cd %WINDIR%      (press enter)

this brings you to the Windows-directory

Once in the Windows directory, type ... "mklink /j temp [path to your temp folder]" so in case your fast stripe-set is drive "s" and the tempo-folder therin is called "temp" you type ...

mklink /j temp s:\temp

d) do the same for "tmp"

mklink /j tmp s:\tmp

Here's the setup that fixed it here ...

System and User-TEMP-variable points to "c:\windows\temp"

System and User-TMP-variable points to "c:\windows\tmp"

"c:\windows\temp" is a junction to "s:\temp"

"c:\windows\tmp" is a junction to "s:\tmp"

Additional bonus:

The above procedure also fixed the crashes in Bridge CS that occured as soon as the program launched.

Really sorry for the long post, but I hope it helps someone!

And yes, you are welcome, Adobe!