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Version 9 upgrade issues

Jul 23, 2012 6:20 AM

Tags: #file #versions #pages #master #generate #cannot #chm #like #robohelp_html_v9 #previously

Hello, I was just upgraded to RoboHelp 9 after being on 7 for the last few years, and there are two issues that are stumping me.

 

1. This particular project is in HTML and not WebHelp, but it compiles in a browser window, which it never did before. (Only WebHelp projects would do that.) Anyway, I can do a workaround by going to Batch Generate and selecting Microsoft HTML Help, but I then have to go to my project folder in Windows Explorer and then to the SSL folder and open the .chm file manually. There has to be a more efficient way, isn't there? Oddly, by the way, when the HTML opened in the browser, the option to allow blocked content didn't appear making the left TOC/index pane jumbled with the alphabet at the top.

 

2. I noticed that in RH 9, templates are now called Master Pages. When I opened a new project, I noticed that three templates were already in there. They are three that I usually use, but I didn't import anything. I found that curious but no harm done. Once I compiled the help, though, I noticed that the template (master page) content has been added to each topic. It does not show this in the project itself, so I can't literally delete the content from the project. It's probably something simple, but does anyone know why the template's generic content get added to the htm files and how do I get rid of it? Never seen this before in using RH for 13 years.

 

Thanks very much for any suggestions on these two issues. I really appreciate it.

 

Kevin

 
Replies
  • Currently Being Moderated
    Jul 23, 2012 7:32 AM   in reply to Style Council

    Hi Kevin,

     

    You say the project compiles in the master window. Is your default layout HTML help or did it somehow get changed to WebHelp? What happens when you generate the HTML help straight from the SSL pod?

     

    As for RH adding master page content: What kind of content is RoboHelp adding on generation? RoboHelp does add headers and footers on generation but those are also visible in the topics that use the master page. In the SSL settings you may also have chosen to apply a certain master page to all your topics on generation. Can you verify in your SSL settings whether this is the case?

     

    Greet,

     

    Willam

     
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  • Currently Being Moderated
    Jul 23, 2012 12:31 PM   in reply to Style Council

    Hi Kevin,

     

     

     

    If you add content into the master page body placeholder, you only see this default content on new topics based on the master page. RoboHelp does indeed not updated existing topic with that content.

     

     

     

    As for your allow blocked content problem, I don’t get what is the problem. Normally, allowing blocked content is shown by Internet Explorer when you open WebHelp locally. (AKA, yellow information bar.) What has that to do with your popup blocker? I might be extremely daft, but I don’t get it.

     

     

     

    Greet,

     

     

     

    Willam

     
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  • Currently Being Moderated
    Jul 23, 2012 3:24 PM   in reply to Style Council

    Hi there

     

    Hopefully Willam won't mind my popping in here.

     

    As for WebHelp vs Microsoft HTML Help, look in the Single Source Layouts pod.

     

    tmp1.PNG

     

    Likely you need to nominate Microsoft HTML Help as your primary layout.

     

    As for the Yellow Information Bar and popups, you likely need to configure the Single Source Layout recipe so it adds Mark of the Web.

     

    Choose the Navigation section and enable the Add Mark of the Web option.

     

    tmp2.png

     

    Let us know how it goes! Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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  • Currently Being Moderated
    Jul 25, 2012 3:55 PM   in reply to Style Council

    Hi Kevin

     

    You need to isolate whether you are dealing with an Operating System issue or a project issue.

     

    Try opening RoboHelp 9 and see if you can create a new blank project and work with it okay. If so, things are good and you just need to deal with your project in the new environment. From there, you could try using that blank project and importing a few topics at a time from your old project. You may find that the process chokes on a single topic.

     

    Cheers... Rick

     

    Helpful and Handy Links

    RoboHelp Wish Form/Bug Reporting Form

    Begin learning RoboHelp HTML 7, 8 or 9 within the day!

    Adobe Certified RoboHelp HTML Training

    SorcerStone Blog

    RoboHelp eBooks

     
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