I fired up our Xoom this morning to preview some article changes and upgraded the Adobe Content Viewer. Unfortunately I was greeted with an empty library, even though I had 10 or more already downloaded folios before the update. I was viewing one right before the update was installed. After signing in all the folios show up in the library, but they show as not having been downloaded yet. Did I do something wrong, or will my customers have to re-download entire folios that were already downloaded to their devices prior to the Adobe Content Viewer update? After the v18 ACV update I had to update an article in each folio for them to be viewable (which was not ideal) but at least it only forced one article to be re-downloaded.
Has anyone else experienced this? I haven't started getting calls about this yet but I'm sure they'll be coming soon if it's not just me that's losing their downloaded folios.
I just updated the Adobe Content Viewer on my Droid X and the same thing happened, all previously downloaded folios have disappeared from the library and must be redownloaded.
Just before the ACV update I used the v18 viewer to download some updates and all connected and worked well. There's something about the v19 viewer that decided to delete the folios.
Do you know if this is still the case for the latest version?
I wonder if this is by design, or just happened with v19 update.
It would seem beneficial for Adobe to have all users need to re-download everything after an update of an app.
Hoping for a quick answer, otherwise ill have to test it myself on v21
ps, you mentioned Android, so it did not happen in iOS?