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berrlala
Currently Being Moderated

blank prints from elements 9.

Jul 23, 2012 11:46 AM

Tags: #9 #elements #print

i have elements p on my mac running OS X 10.6.8

my printer is a canon pixma iX6520

the preview is bkanl and the print is blank.

Do i need to install something for the app to talk to the printer?

btw, same problem with an "hp" printer!

 
Replies
  • Currently Being Moderated
    Jul 23, 2012 11:49 AM   in reply to berrlala

    Is each printer listed as "default", respectively, when you try to use it?

    Do you have the latest printer drivers installed?

    Can you print from other applications?

     
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  • Currently Being Moderated
    Jul 23, 2012 11:59 AM   in reply to berrlala

    Go to your username>library>preferences and delete:

     

    com.adobe.PhotoshopElements.plist

    Adobe Photoshop Elements 9 Paths

    Adobe Photoshop Elements 9 Settings

     

    repair permissions and make sure you have the latest driver for your printer.

     
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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    Jul 23, 2012 12:18 PM   in reply to berrlala

    To improve your system's performance, use the permissions repair function in Disk Utility:

     

    1. To open Disk Utility, from the Applications folder, openUtilities, and then double-click the Disk Utility icon.

    2. In the column on the left, click your startup disk.

    3. Click the First Aid tab, and then click Repair Disk Permissions. Disk Utility will reset any files and folders with incorrect settings.
     
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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    Jul 23, 2012 12:44 PM   in reply to berrlala

    You need to press the print button within elemnebts to get to the mac dialog and preview.

     

    What's happening?

     

    PrintDialogMacOS.jpg

     
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  • 99jon
    12,810 posts
    Jan 6, 2010
    Currently Being Moderated
    Jul 23, 2012 1:05 PM   in reply to berrlala

    hmmm. What resolution are you using?

     

    If your setting is 72 or 96 try increasing.

     
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  • Currently Being Moderated
    Jul 23, 2012 1:32 PM   in reply to berrlala

    You usually can't preview in the OSX window (as opposed to the PSE print window) from PSE and you shouldn't need to. Just pick your paper/ink settings and click print.

     

    However, it sounds to me like a driver problem. You didn't install the driver on the CD that came with the printer, did you?

     

    Can you print from OS X preview app?

     
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  • Currently Being Moderated
    Jul 23, 2012 3:16 PM   in reply to berrlala

    If you create a new admin user and log in there can you print from PSE?

     
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  • Currently Being Moderated
    Jul 24, 2012 8:04 AM   in reply to berrlala

    You should never sign on as the root user except for extreme troubleshooting situations. Root has unlimited access to every file on your computer and while you're logged in that way your computer is very vulnerable--all the files that are normally locked away and not accessible for security can be changed as easily as a photo or a word processing document. You should disable root when you do not need it. I meant create a regular admin account and try. Using root as a regular user is dangerous and not recommended. You can inadvertently trash your system quite easily if you alter or delete the wrong file when logged in as root, and any malware that might normally be harmless because of the basic security protections and sandboxing in the operating system could have a field day if you were to somehow get something.

     

    More from apple about Root:

     

    http://support.apple.com/kb/HT1528?viewlocale=en_US&locale=en_US

     
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  • Currently Being Moderated
    Jul 27, 2012 6:13 AM   in reply to berrlala

    I hope it does, but I frankly doubt it. What you are describing is not a known problem with PSE and there is very little difference between PSE 9 and 10. Let us know how it goes. I can't see any reason whatever why spotlight indexing (basically the OS X system search making its database) should have any effect whatever on your ability to print.

     
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