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falldowngoboone
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Open a PSD in Illustrator CS6, get a blank document

Jul 23, 2012 8:34 AM

Tags: #illustrator #image #bug #psd #cs6 #blank #raster

I am using Illustrator CS6 (16.0.0) on a 3.1 GHz Intel Core i5 iMac running OS X 10.7.4. Illustrator has begun opening PSDs and other raster images as a blank document. I make a PSD in Photoshop, save to my desktop, and drag the PSD onto the Illustrator icon in my dock. The same blank page opens no matter the dimensions of the original document. The same thing happens when I open through Illustrator's open dialog box.

 

It had been working up until last week, when several items were updated (I'm using Creative Cloud). But Illustrator wasn't one of the items, right? Surely the version number would've changed. Is this happening to anybody else, or am I doing something wrong?

 

I've already trashed prefs repeatedly to no avail. Any help whatsoever would be greatly appreciated. I've already reported this as well.

1626 Views   8 Replies   Latest reply: Inprov Ryan, Aug 2, 2012 9:58 AM
 
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  • falldowngoboone
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    1. falldowngoboone,
    Jul 23, 2012 8:44 AM   in reply to falldowngoboone
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    Quick update, I also forgot to include I'm using Font Explorer X Pro and just installed CS6 plugins last week. I unstalled the plugin and it works now. It appears to be a FEX Pro bug. Hopefully this will help someone out.

     
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  • SiggieSputnik
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    2. SiggieSputnik,
    Jul 23, 2012 9:48 AM   in reply to falldowngoboone
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    Yep, just realised that the Illustrator CS5 plug in broke FreeHand import also! Thanks for the heads up about PS, although I don't use it as much as Illustrator.

     
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  • Wade_Zimmerman
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    3. Wade_Zimmerman,
    Jul 23, 2012 11:23 AM   in reply to falldowngoboone
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    I believe you can mark your own response a she answer and  ihink you should do so which will aid other users having this problem to fix it.

     

    Mark your response as the answer, not mine

     

    Mark Siggie Sputnik as helpful as well.

     
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  • falldowngoboone
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    4. falldowngoboone,
    Jul 23, 2012 1:27 PM   in reply to Wade_Zimmerman
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    Done.

     
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  • RogueFour
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    5. RogueFour,
    Jul 24, 2012 3:21 AM   in reply to falldowngoboone
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    Thanks for isolating the FontExplorer bug, this has been affecting me since the update!! Cheers!

     
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  • Peter Britt Bailey
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    6. Peter Britt Bailey,
    Jul 26, 2012 6:11 AM   in reply to RogueFour
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    Wow. This is incredible. I've been going nuts trying to figure out why a perfectly legitimate EPS file always shows up as a blank letter-sized page on my Mac. I'm using CS6 Cloud version. And, yes, I recall installing the app. plug-ins to Font Explorer just the other day. I removed the plug-in for Illustrator just now and now I can see my EPS file! Great. I'll alert the Font Explorer guys about this, although I'm sure they've already been bombarded. Thanks for this information!

     

    Cheers,

    Peter

     
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  • Shlomit Heymann
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    7. Shlomit Heymann,
    Aug 2, 2012 8:39 AM   in reply to falldowngoboone
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    Thank you!!!! U SAVED ME

    Just wrote them bug report about it.

    This is awfull.

    I'm on CS6, i'm got other strange behaviours, I'm going to check it all now.

    shlomit

     
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  • Inprov Ryan
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    8. Inprov Ryan,
    Aug 2, 2012 9:58 AM   in reply to Shlomit Heymann
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    Apparently there's a new FEX Pro Illustrator 6 plug-in that corrects the problem. Fingers crossed!

     
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