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Amblonde626@aol.com
Amblonde626@aol.com
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I have a subscription to creative cloud but can't access the photoshop app that was installed.

Jul 23, 2012 1:38 PM

I have a subscription to creative cloud but can't access photoshop from any computer which it was downloaded & installed.  I'm paying for it every month, why can't I use it?

286 Views   4 Replies   Latest reply: mjarrott, Jul 23, 2012 5:31 PM
 
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  • John Waller
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    1. John Waller,
    Jul 23, 2012 3:16 PM   in reply to Amblonde626@aol.com
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    Mac or Windows?

     

    What do you mean by can't access?

     

    If you launch the Adobe Application Manager, is it listed as installed?

     
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  • Amblonde626@aol.com
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    2. Amblonde626@aol.com,
    Jul 23, 2012 3:27 PM   in reply to John Waller
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    Windows.

     

    I pay for it every month through a subscription, however, photoshop isn't 

    appearing in my menu on any of the computers which it was installed through 

    creative cloud. Nor does it appear in the menu as an app that I can

    download  when I access the files on creative cloud.  All of the other applications

    have an icon to download, but photoshop does not appear as an option. 

     

    If I can't use it...I don't want to keep paying for it.

     
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  • urdaddi
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    3. urdaddi,
    Jul 23, 2012 4:27 PM   in reply to Amblonde626@aol.com
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    What version of Windows?   And is it 32-bit or 64-bit?

     
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  • mjarrott
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    4. mjarrott,
    Jul 23, 2012 5:31 PM   in reply to Amblonde626@aol.com
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    Hi there,

     

    Try downloading the latest version of the Adobe Application Manager, here. It might resolve the issue.

     

    Michael.

     
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